Often the interview process is focused exclusively on getting a top prospect on board, with little thought put into keeping them with your company for the long run. What new interview tools could help you to that end? Focus on understanding. By really getting to know candidates, you can better see who will fit into… Read more »
Your managers can really set the tone for your restaurant, hotel or resort. They can be instrumental in your success – or failure. If your recruiting process does not include objective tools that reduce personal bias, you’ll miss out on hiring for skills that are crucial to your company’s growth and success. That’s why it’s… Read more »
When you are looking to fill a critical hospitality management position, you have options. How do you know which one will deliver the best results for your organization? Depending on the nature of the position, the number of people you need to recruit and the workload of your internal human resources department, you’ll probably choose… Read more »
When was the last time you were surprised in an interview? If you can’t remember, it may be time to develop some new questions or take a fresh approach. In some industries, candidates can interview poorly, but still excel on the job. That is seldom the case in the hospitality industry. Some of the very… Read more »
LinkedIn continues to grow as a recruiting source. If you know the recruiters will be coming there, what do you need to do to capture their attention? Plenty of people with similar skills and experience have profiles posted to LinkedIn as well. It’s up to you to set yourself apart. Make sure you include the… Read more »
How do you know what to look for in your next top performer? Take a look at your best people now! By benchmarking what qualities your current top employees possess, you’ll know how to compare candidates to success stories – and make a great match. How do you define success in your restaurant employees? Check… Read more »
Building a diverse staff is a frequent goal of leaders in the hospitality business. But how can you reach out to a broad range of people without sacrificing the high standards you have for your staff? It may not be as challenging as you think to attract highly qualified diverse talent to your hotel or… Read more »
A quick perusal of their resume offers an overview of a candidate’s skills and experience. A few probing interview questions will confirm them. Soft skills are harder to evaluate. You must get behind the candidate’s interview face to really get to know him and learn what he may be like on the job. Approach interviews… Read more »
Much has been made in the last few years about the importance of cultural fit in hiring. But candidates with the right mix of skills, attitude and work ethic can fit into most any culture, whether you are running a fast-casual restaurant or a fine-dining establishment. Identify these gems, bring them on board and you’ll… Read more »
Looking to add to the leadership team for your restaurant, hotel or resort? Look for these qualities to ensure your success and that of your team. Focus On ALL Their Customers Many managers pride themselves on guest experience, but what about staff experience? The best leaders also take the time to develop and train their… Read more »