When people worry about “robots taking over their jobs” they might not realize that robots or AI brings more opportunity than it eliminates. What happens with robotic process automation is that the repetitive and simple processes are the ones that are typically automated. That allows us to focus on tasks that require a human touch. Here are several ways that robotic process automation can help hospitality recruiters do their job better. … Read more »
As you are aware, it is much easier and less expensive to keep employees on your staff than it is to hire new people. The headache of retraining alone is enough to motivate you to keep your best people happily employed. But how can you keep your employees happy and engaged so that you don’t need… Read more »
What is resiliency and what can it bring to your private club’s team? It is the ability to bounce back quickly from setbacks and easily overcome obstacles that could prevent you from reaching your goals. Resiliency is important to the club industry because no matter what challenges are thrown at an employee, they are expected… Read more »
Business coach Peter Drucker dispensed some sage advice that still rings true decades later: Do what you do best and outsource the rest. What comes to mind when you hear that mantra? An immediate list likely appears of all the tasks you know are not the greatest use of your efforts and energy. In the… Read more »
Anything you can do to make the hiring process easier for job seekers is going to give you a distinct competitive advantage. Even in a period of low candidate pools, candidates aren’t always treated as valued individuals by employers and recruiters. The problem is, how do you provide the kind of candidate experience required to attract and… Read more »
Turnover is a fact of life in the restaurant industry, and one of its biggest challenges. But there are measures you can take to increase the chance of holding onto your best people. Restaurants are experiencing churn rates of more than 70 percent, according to recent reports. Some turnover is unavoidable, such as that caused by seasonal peaks… Read more »
When hiring for your restaurant or hotel, it can be tough to balance the need to get open positions filled ASAP and the wisdom of taking the time to make sure you get it right the first time. And who can blame you? A bad hire can cost as much and two and a half times their salary to replace. But… Read more »
Misrepresenting their education is one of the most common things people do on their resumes. Some may simply extend the truth a bit but others tell blatant lies and hope they won’t be caught. Scott Samuels, CEO of executive search firm Horizon Hospitality, cited a prime example. One hopeful listed Cornell School of Hotel Management… Read more »
In a highly competitive hotel recruiting market, communication is key. There are so many places in the application process where you can lose track of candidates. It’s vital they know where they stand every step along the way if you want to keep them engaged. Here’s how you can set your company apart. Put Yourself… Read more »
The best candidates are often those who are currently employed, making it tougher to communicate with them in the hiring process. If they are trying to fit their search around their current job, they may not be able to take a call. They are likely to explore opportunities during off hours when it’s unlikely the… Read more »