If you think back to the last time you recruited a hospitality executive on your own, you probably don’t remember it fondly. The stakes are high – the right executive can set the tone for your entire organization – and it can consume a lot of resources to do correctly. The value provided by working… Read more »
Turnover is typical in the hotel and restaurant industry. Many managers and executives don’t give it a second thought. It’s merely the cost of doing business. But this can be an expensive mistake. Those who leave the company are more likely to be among the top performers. Why? Top performers have more options They are desired by other companies… Read more »
To my fellow Hospitality Professionals, Just three months ago, the unemployment rate was at an all-time low of 3.5%, and it was a candidate’s market. Now, as I write this, the unemployment rate is hovering around 20%, and the hospitality industry is feeling it the most. We are watching our industry and its needs change… Read more »
There is a tendency to overthink what it takes to attract and retain top talent. Will team builders help? Casual Fridays? What do people want? Competitive pay and benefits! Perks are great, but no matter what you offer, people count on a living wage and benefits that can make a real difference to their physical and… Read more »
To accept the counteroffer or to not accept the counteroffer, that is the question. You’ve gone through a tough job search and come back with an exciting offer. Upon going back to your current employer, you mention the offer. It could be a few minutes later. It could be a few hours later. It could be the next day. Your current manager… Read more »
[Scott Samuels is quoted in a recent article from Big Mouth Survey] “…Scott Samuels, the CEO of Horizon Hospitality stresses the importance of respect and empowerment. He recommends asking the following questions to learn more about hotel employee job satisfaction. Does senior leadership treat employees with the respect they deserve? Does senior leadership empower (hourly)… Read more »
According to a study by The Brookings Institution, “The teen labor force participation rate reached an all-time peak in 1979 (57.9 percent) and gradually declined until about 2000 when it then dropped precipitously to a 2010–18 plateau of about 35 percent.” Why is that the case and what can you do about it? More is Expected… Read more »
In any high – level management search, employers look for passionate individuals who wake up each day craving success, and can channel that passion into actions and results. Companies respect those who have the strength to learn why they failed, what to do in the future to succeed, and the willpower to get back on… Read more »
Passive candidates are some of the strongest you’ll find in the hospitality industry. They are already working successfully for one of your competitors or in a related industry. It’s up to you to encourage them to join your organization by persuading them that your opportunity represents an upgrade to their career or lifestyle. But first,… Read more »
The biggest mistake employers make is thinking that job descriptions should be geared toward their wants and needs, rather than those of job seekers. When you post a job description online, you should consider it to be a marketing piece to grab the attention of applicants who are qualified for your open positions. It’s important to focus… Read more »