The best way to exceed client expectations is to really dig into their experience, not just with you, but in the industry in general. Of course, you speak to them regularly, but try to do a deep dive at least once a quarter so you can adjust for the seasons and adapt to any changes… Read more »
When was the last time you were surprised in an interview? If you can’t remember, it may be time to develop some new questions or take a fresh approach. In some industries, candidates can interview poorly, but still excel on the job. That is seldom the case in the hospitality industry. Some of the very… Read more »
Relocating for your career can be exciting and often lucrative. But have you considered all of the factors before making the move? It’s rare to be offered a relocation package in many industries unless you are very high up the corporate ladder. Assuming that the venture will be on your dime, here are some questions… Read more »
With all the time and energy that’s put into hiring, you would think employers would focus more on keeping great people. But like in many relationships, some restaurant and hotel managers often take their best people for granted. Why? They get the job done, they don’t need a lot of management and they are drama-free.… Read more »
Thinking about marketing to millennials, but afraid you’ll drive away your current customers? Chances are you have nothing to worry about. Many of the things millennials prefer will also be enjoyed by others, millennials just get there a little quicker. Here are a few ideas for attracting millennials while retaining customer of all ages. Engage… Read more »
What’s your primary responsibility? Is it hiring? Probably not. However, chances are you’re spending way too much time on it. Hiring well is essential, but it’s time-consuming and difficult to get right. Partnering with a hospitality recruiter can help the process go much faster and easier. How? They know the players Choose a recruiter who… Read more »
Scott Samuels, CEO of Horizon Hospitality, was quoted in this recent article published at Human Resource Executive Online. Samuels, whose firm provides executive-placement services to companies in the hospitality industry, says referral programs are often undermined by two things: corporate culture and inadequate rewards. “Sometimes, these programs don’t work because employees simply don’t want to… Read more »
As an operator of a restaurant, hotel or resort, you know how often you are pulled in many different directions. With all the moving parts associated with keeping your business running successfully, hiring could easily drop to the bottom of your list. It really shouldn’t. People are your most important asset. It doesn’t make sense… Read more »
How do you know what to look for in your next top performer? Take a look at your best people now! By benchmarking what qualities your current top employees possess, you’ll know how to compare candidates to success stories – and make a great match. How do you define success in your restaurant employees? Check… Read more »