Hiring is increasingly competitive. Making the process easier on applicants and more efficient for yourself can ensure that you spend your time more productively, keep the interest of top talent and ensure you hire and retain the best people. Make it easy to apply. One of the biggest problems is application abandonment. This can occur… Read more »
While it’s difficult to predict what 2018 will bring, it’s critical to create a strategy for growth in the year ahead and put systems in place to support it. One of the smartest ways to accomplish this goal is by developing your current talent and recruiting top prospects. Savvy leaders will focus on improving productivity… Read more »
The hospitality industry is a very high-demand career. Long hours are often required, including late nights and even overnights. Getting adequate rest can be difficult, yet it is essential. What are the signs your team members are not getting enough rest, and what can you do about it? Fatigued workers can cost employers thousands annually… Read more »
It’s important to track the resignation and retention rate for your highest performers. If you are losing staff, take time to analyze who is leaving and why. If it’s lesser performers you are losing, they may be disgruntled or be unwilling to put in the effort it takes to get ahead. But if you’re losing… Read more »
Scott Samuels, CEO of Horizon Hospitality, was quoted in The Wall Street Journal People who perform poorly in certain tasks often aren’t aware of their shortcomings, but there are signs if you learn how to look for them It starts with an uneasy feeling: You’re left out of meetings you used to attend. The boss… Read more »
You probably keep up with online feedback of your restaurant or hotel on common review sites to see how your service rates, but have you checked how you’re doing on Glassdoor? You provide the exceptional service you do because of the quality of people you hire. Are you sure your Glassdoor rankings aren’t impeding that… Read more »
As automation increases in the hospitality industry, the way in which you recruit may be impacted. Your hotel or restaurant will need to hire people with different kinds of skill sets or retrain current employees people who show signs of potential and willingness for development. Are robots taking our jobs? In a word, no. But… Read more »
Most hiring managers have made a few hiring mistakes caused by hiring someone who looked good on paper. But really, what else do you have to go on when you’re ready to hire? Hiring the wrong person because you relied too heavily on their resume can be an expensive mistake. Here are some tips to… Read more »
Recent discussions have employers wondering if they should be asking candidates for salary history during the interview process. Of particular concern is Oregon’s Equal Pay Act, portions of which are to go into effect in October 2017. Along with many other provisions, it contains the admonishment that employers may not ask an applicant how much… Read more »