Hiring for Attitude

When you’re making the decision on whom to hire- how much weight do you put on “attitude” vs. skill or experience? The importance of “attitude” in a service-oriented environment: As you look to hire and train your new employees, your overall goal is to prepare them to have a positive impact on the customer experience… Read more »

Measuring Employee Engagement

With the competition for loyal customers ever rampant, one of your key differentiators is the service provided by your employees.  Next to an extremely satisfied customer, your employees are your greatest customer loyalty tools for your business.  Their level of engagement and satisfaction has a direct impact on how the experience received by your customers.… Read more »

What Do We Give Up For Service

Recently I was on my favorite website planning a get-away vacation as a Valentine’s Day gift for my husband.  He picked the location and my job was to find a hotel – no pressure.  In a click of the button I had all kinds of options with all kinds of information.  Rates, availability, amenities, photos,… Read more »

Introducing Horizon HR Solutions

MEDIA RELEASE FOR IMMEDIATE RELEASE CONTACT: Scott A. Samuels, CEO Horizon Hospitality Associates, Inc. (913) 333-3190 Email: scott@horizonhospitality.com Leading Executive Search Firm now provides Human Resource Solutions for Enhancing Business Performance! January 24, 2012, Overland Park, KS.  Scott Samuels, President of Horizon Hospitality, announced today the expansion of Horizon Hospitality with the creation of Horizon HR… Read more »

EEOC Files Suit Against Employer Requiring Credit Checks

EEOC Files Suit Against Employer Requiring Credit Checks We recently learned that the EEOC has filed suit against an employer which allegedly rejected job applicants based on their credit history, with a “significant disparate impact” upon African Americans. According to the New York Times, “sending a sharp warning to employers nationwide, the Equal Employment Opportunity… Read more »