Everyone puts their best foot forward in an interview. They will usually research the company and the role, prepare thoughtful answers to common interview questions, and show off their most impressive achievements. Of course, face-to-face interviews are essential in the hiring process, especially for many hospitality roles. But what else can hiring managers do to… Read more »
Category: Pre-Employment Screening
Don’t Let “Culture Fit” Get in the Way of Hiring Strong Candidates: Focus on These 5 Factors Instead
Consider this scenario: A candidate has all the necessary experience required for a role. Their first interview was very casual but went well. However, they were eventually turned down because a single hiring manager deemed that they “aren’t a good culture fit”. Do you see a problem here? Of course, companies should hire candidates they… Read more »
Hiring in the Hospitality Industry: How to Quickly and Efficiently Evaluate Resumes
Congratulations, you’ve created a clear and engaging job description for your open management position that gets job seekers excited to work for you! But now you have more applications than you know what to do with. While that can be a great problem to have, you need some way to accurately identify the most qualified… Read more »
Which Prehire Screening Is Right for Your Hospitality Hiring Process?
Your managers can really set the tone for your restaurant, hotel or resort. They can be instrumental in your success – or failure. If your recruiting process does not include objective tools that reduce personal bias, you’ll miss out on hiring for skills that are crucial to your company’s growth and success. That’s why it’s… Read more »
Does Your Company Have a Hiring Benchmark for Its Top Performers?
How do you know what to look for in your next top performer? Take a look at your best people now! By benchmarking what qualities your current top employees possess, you’ll know how to compare candidates to success stories – and make a great match. How do you define success in your restaurant employees? Check… Read more »
How Can TriMetrix DNA Help You Make Better Hires?
Choosing employees who truly fit your organization increases your chances of success and can make daily management a little less challenging. But how can you really get to know someone simply by perusing their resume or chatting with them in an interview? Doesn’t your business deserve a more scientific hiring process than “going with your… Read more »
Using Assessments and Pre-Screening Tools to Hire the Best Talent
Screening resumes and interviewing is only the start of the hiring process. Both are subjective and prone to human error. Adding screenings and assessments can help to uncover a candidate’s hidden talents and problem areas in an objective manner. But screenings are just a tool. Assess the information you glean from them along with the… Read more »
The Customer Is Always Right! Why Choosing Candidates with Good Customer Service Skills Is Key
Happy customers are the lifeblood of the hospitality industry. Satisfied guests return repeatedly and often send their friends. Customers who feel they are not treated well also share their experience, often including negative reviews on social media – which can have an even stronger impact on your business. Hiring people who are customer-focused and have… Read more »
HIRING PRACTICES – Get Ready for the EEOC’s New Strategic Enforcement Plan
written by Cathy Loudon, EVP of Horizon HR Solutions As many of you are developing your budgets and operational strategic plans, the U.S. Equal Employment Opportunity Commission (EEOC) is doing the same. They have recently released their priorities for 2013-2016 and will be focusing heavily on discrimination charges. What does this mean for you as… Read more »
Hiring for Attitude
When you’re making the decision on whom to hire- how much weight do you put on “attitude” vs. skill or experience? The importance of “attitude” in a service-oriented environment: As you look to hire and train your new employees, your overall goal is to prepare them to have a positive impact on the customer experience… Read more »