Companies have finally returned to the office, and business travel will slowly but surely follow. But a recent survey by Deloitte has revealed some surprising trends for post-COVID business travel, and they have nothing to do with the safety protocols that have dominated business strategies in the last two years. What will your hotel need… Read more »
Recently, any talk of employee benefits almost certainly revolves around mental health, flexible work, and family leave. One of the most surprising priority shifts in 2022 for companies and workers has nothing to do with personal life. According to reports by SHRM and NSHS, career development has grown significantly as a priority for the majority… Read more »
Common sense (and countless psychology studies) tells us that positive reinforcement is the best way to motivate, engage, and retain workers. Unfortunately, the fast-paced environments of hospitality make it challenging for leaders to slow down and find time to express gratitude and give kudos to their hardworking staff. While there is no replacement for telling… Read more »
“By failing to prepare, you are preparing to fail.” ― Benjamin Franklin With most employers letting candidates apply for jobs with the click of a button, it can be easy to be caught unprepared in an interview process. But being unprepared is the surest way for a job hunt to hit a dead end. Whether… Read more »
Communicating company goals to your hospitality team is critical to the success of your business. But teams or individual employees cannot be expected to break those goals down into achievable tasks on their own. Nor can they be expected to achieve them if the method is at odds with their own goals. It’s up to… Read more »
The hospitality industry has no shortage of thrilling moments – it is what draws so many professionals to the job! But those thrilling moments sometimes involve angry guests or putting literal fires out, and can make even the most passionate hospitality professional look for greener pastures. But a recent Joblist survey found that 31% of… Read more »
Humans speak their first fully-formed words sometime between 9 – 12 months of age. It’s a big deal, delighting our parents and launching us into the world of interactive communication. For the rest of our lives, words are the foundation of (almost) everything we do. Psychologist Dr. Jordan Peterson says, “If you can think, speak,… Read more »
Housekeeping is arguably one of the toughest jobs in a hotel. And with all the changes in the last few years, like heightened cleaning protocols and the widespread elimination of daily room cleaning, the job can often feel impossible. So, what can hotel management do to keep their housekeeping teams happy and motivated? Focus on… Read more »
Social media has long been a platform for personal relationships and communication. Now, as the lines between personal and professional spaces are blurring, the digital world of social media is as well. Considering that over 80% of Americans have a social media account, any hospitality professional would be wise to assess how they use social… Read more »
Most people don’t think of property management as part of the hospitality industry, but the two industries have quite a bit in common. Both focus on creating exceptional experiences for guests and residents. And since property management careers are expected to grow 7% in the next 10 years, it’s a tempting career path to consider… Read more »