If you want to retain and grow country club memberships, you need to adapt your offerings to the tastes of younger people while keeping older current members happy. Many of today’s diners are foodies and have developed sophisticated palates. They may have been raised watching The Food Network and Top Chef, and become familiar with cuisines and techniques foreign to many older diners.… Read more »
Anything you can do to make the hiring process easier for job seekers is going to give you a distinct competitive advantage. Even in a period of low unemployment, candidates aren’t always treated as valued individuals by employers and recruiters. The problem is, how do you provide the kind of candidate experience required to attract and keep top… Read more »
Instagram can be an amazing resource for your hotel – promoting your brand and making your hotel a go-to destination. Of course, establishing an Instagram marketing strategy of your own is essential. For example, sharing and encouraging your employees to share photos from behind the scenes can be fun and engaging. But happy guests can be your best advertisers. Here’s how you… Read more »
Turnover is a fact of life in the restaurant industry, and one of its biggest challenges. But there are measures you can take to increase the chance of holding onto your best people. Restaurants are experiencing churn rates of more than 70 percent, according to recent reports. Some turnover is unavoidable, such as that caused by seasonal peaks… Read more »
Where once people went straight from their homes into a retirement home, the transition is now longer and more complex. Younger seniors who are eager to ditch the obligation of keeping up a home and yard may still be healthy and active and looking for ways to keep busy and fulfilled. As boomers begin to reach retirement… Read more »
When hiring for your restaurant or hotel, it can be tough to balance the need to get open positions filled ASAP and the wisdom of taking the time to make sure you get it right the first time. And who can blame you? A bad hire can cost as much and two and a half times their salary to replace. But… Read more »
The value of online reviews is clear. Research indicates that as many as 97% of consumers consult online reviews before making a purchasing decision. That seems like a very high number for something you have no control over. Is there a way to determine how much each review is worth to your business? How much each bad one… Read more »
As a restaurant manager, you’re well aware that diners are increasingly demanding vegan and vegetarian options, both at home and when dining out. Quality and taste can vary from one burger option to another. Choices run from burgers that are clearly vegetable or bean-based and those that are meat imitations. Don’t overthink it. You don’t… Read more »
Have you ever wondered what makes a successful recruiting firm in the Hospitality Industry? Scott Samuels, CEO of Horizon Hospitality, was recently featured in an episode of Secrets of Staffing Success hosted by Todd Lewandowski. Listen in as they discuss the ins and outs of being a niche recruiter for the Hospitality Industry, what the… Read more »
There are plenty of recruiters who can go out and find open jobs to match your qualifications. But, when you take your hotel or restaurant career seriously, you need much more. You need a partner who will take the time to understand your professional goals and advise on the best path to reach them. You… Read more »
