Blog

5 Common Interview Preparation Mistakes to Avoid

Five tips to avoid interview preparation mistakes.

“By failing to prepare, you are preparing to fail.” — Benjamin Franklin As hospitality recruiters, we have seen first-hand the importance of preparing for an interview. Not only does it show a potential employer that candidates are excited about the opportunity, but it gives candidates the confidence they need to let their skills and experience… Read more »

How to Tell If Your Hotel Staff Training Program is Working

Find the right metrics to measure your hotel staff training program

Whether you are trying to maintain a high level of service or turn around a poor bottom line, hotel employee training is crucial to running a successful property. Effective hotel staff training programs can increase profitability, help with talent acquisition, and improve employee engagement. Here are four metrics to assess whether your hotel’s training program… Read more »

What Happened to All the Ghost Kitchens?

What happened to Virtual brands and ghost kitchens?

Until recently, ghost kitchens and virtual restaurants seemed like the next big thing in the restaurant industry. But after Wendy’s decided to scrap its historic investment into ghost kitchens earlier this year, restaurant industry experts are asking: Did ghost kitchens get ghost-busted? Although reduced operating costs, greater flexibility, and faster concept launch times are all… Read more »

Four Reasons AI Can’t Replace Hospitality Recruiters

As in every other industry, Artificial Intelligence has many hospitality recruiters on the edge of their seats. How can this technology be utilized? How will this technology change the industry? Will it replace certain roles? Our recruiting team has already discovered ways to leverage AI to research markets, build prospective candidate lists, efficiently catalogue candidate… Read more »

How Restaurants Can Capitalize on the Rising Brunch Trend

Restaurant dayparts have shifted noticeably through the entire week, and Saturday brunch is no exception. In fact, Saturday brunch has surpassed Friday lunch as the busiest restaurant hours. If your restaurant hasn’t already started serving brunch, it may be time to consider it. Here are four things to keep in mind when deciding to add… Read more »

New FLSA Exempt Salary Proposal: How it Could Impact Hospitality Companies

Recently, the Department of Labor proposed updated rules for salary overtime exemptions, potentially making 3.6 million more workers eligible for overtime. While there will undoubtedly be pushback and negotiations regarding the new overtime rule, here are the essential points of the current proposal: The Minimum salary-level threshold for overtime-exempt employees would rise to $55,068. Highly… Read more »

How to Use Education to Enhance Wellness in Senior Living Communities

Studies have shown that lifelong learning is crucial to wellness during the golden years. While there is a growing niche industry of senior living communities connected to college campuses, residents don’t need physical access to a classroom to reap the benefits of lifelong learning. Here are five ways senior living communities can incorporate lifelong learning… Read more »

The Five Signs of an Emotionally Intelligent Hospitality Manager

Emotional Intelligence, or EQ, has become a buzzword among hiring authorities, especially in high-stress service industries like hospitality. Yet when it comes time to hire management talent, many hiring authorities struggle to know what to look for. Here are five signs of an emotionally intelligent hospitality manager: Self-Awareness Empathy Keeping Cool Under Pressure Problem-Solving Coachability… Read more »

Four Ways Technology is Supercharging Hotel Staff Efficiency

The hotel industry is not known as an “early adopter” of cutting-edge technology. However, hospitality technology has been gaining speed lately, resulting in some futuristic hotel experiences. The latest surge of “smart hotels” has been fueled by AI and the Internet of Things (IoT), which is the digital connection of everyday items like room keys,… Read more »