Everyone puts their best foot forward in an interview. They will usually research the company and the role, prepare thoughtful answers to common interview questions, and show off their most impressive achievements. Of course, face-to-face interviews are essential in the hiring process, especially for many hospitality roles. But what else can hiring managers do to… Read more »
Consider this scenario: A candidate has all the necessary experience required for a role. Their first interview was very casual but went well. However, they were eventually turned down because a single hiring manager deemed that they “aren’t a good culture fit”. Do you see a problem here? Of course, companies should hire candidates they… Read more »
Whether you attribute it to the economy or just want to blame the Millenials, the numbers don’t lie. Job hopping has been on the rise for the last decade. And in the hotel industry, it is even more common. If everybody is doing it, it isn’t a big deal. Right? Maybe. Maybe not. Although many… Read more »
It is no secret that COVID-19 hit the hospitality companies the hardest of any industry. And as waves of hospitality workers filed for unemployment, other industries have seen an opportunity. Leigh Ann Teubert, Managing Partner at Horizon Hospitality, noted that companies involved in property management, distribution, and even healthcare “are using this time to try… Read more »
Resilience. It’s one of the secrets to survival, both professionally and personally. It is what has gotten you to where you are, and it’s what will help define who you will become. Looking back at some of the toughest situations you’ve endured, you may have felt there was no other choice. It was a natural… Read more »
Currently, almost fifty percent of Americans work from home full time, and most will probably continue to do so in some capacity after the pandemic. But many workers will still crave the ability to collaborate and separate work from their home life. This presents a perfect opportunity to capture a new type of member who… Read more »
[Scott Samuels, CEO of Horizon Hospitality sits down with SHRM to talk about the biggest HR challenges facing the hospitality industry at the moment] “…Another enduring problem is the lack of diversity at higher levels of the industry. The industry’s hourly workforce is diverse, but that’s not the case for management. As a reckoning over… Read more »
Word of mouth is one of the most powerful marketing tools for a hotel. And now, travelers can simply pull out their phones to check a hotel’s reputation before booking. So, it can be devastating when a hotel loses stars on review sites like TripAdvisor, Google, or Yelp. Aside from offering the best quality service,… Read more »
With an average turnover rate of 75%, the restaurant industry has always been notorious for churning through workers. But add a pandemic and extra personal stresses, and the risk of losing valuable employees only goes up. Because of this, management should be able to spot the basic signs of burnout in staff: Physical Exhaustion Frequent… Read more »
Looking for the next step in your career? Whether you are currently without a job or just looking for something new, it can be tough to know where to start. Yes, the ultimate goal is to get a new job. But you need to start with some small, manageable goals. Here is how to set,… Read more »
