Turnover is a fact of life in the restaurant industry, and one of its biggest challenges. But there are measures you can take to increase the chance of holding onto your best people. Restaurants are experiencing churn rates of more than 70 percent, according to recent reports. Some turnover is unavoidable, such as that caused by seasonal peaks… Read more »
Where once people went straight from their homes into a retirement home, the transition is now longer and more complex. Younger seniors who are eager to ditch the obligation of keeping up a home and yard may still be healthy and active and looking for ways to keep busy and fulfilled. As boomers begin to reach retirement… Read more »
When hiring for your restaurant or hotel, it can be tough to balance the need to get open positions filled ASAP and the wisdom of taking the time to make sure you get it right the first time. And who can blame you? A bad hire can cost as much and two and a half times their salary to replace. But… Read more »
The value of online reviews is clear. Research indicates that as many as 97% of consumers consult online reviews before making a purchasing decision. That seems like a very high number for something you have no control over. Is there a way to determine how much each review is worth to your business? How much each bad one… Read more »
As a restaurant manager, you’re well aware that diners are increasingly demanding vegan and vegetarian options, both at home and when dining out. Quality and taste can vary from one burger option to another. Choices run from burgers that are clearly vegetable or bean-based and those that are meat imitations. Don’t overthink it. You don’t… Read more »
Have you ever wondered what makes a successful recruiting firm in the Hospitality Industry? Scott Samuels, CEO of Horizon Hospitality, was recently featured in an episode of Secrets of Staffing Success hosted by Todd Lewandowski. Listen in as they discuss the ins and outs of being a niche recruiter for the Hospitality Industry, what the… Read more »
There are plenty of recruiters who can go out and find open jobs to match your qualifications. But, when you take your hotel or restaurant career seriously, you need much more. You need a partner who will take the time to understand your professional goals and advise on the best path to reach them. You… Read more »
2019 Compensation and Benefits Guide – Your Essential Tool in Becoming a Destination Employer Do you know what the average salary is for the management position you are trying to fill? How can you ensure that you are offering competitive benefits to attract the best candidates? The most recent document put out by Horizon Hospitality,… Read more »
Hotel managers seeking ways to enhance customer experience may find guests enjoy personalized service, but they don’t want to see it. In other words, they want you to be concerned about their welfare, but don’t want you hovering. Here’s how you can give your clients the kind of custom and seamless service they expect, encouraging… Read more »
The growth of the craft beer trend shows no signs of slowing. This presents an opportunity for private clubs to pair these popular beers with their most popular menu items. Craft beers are perfect for pairing because they are so hearty and robust that they go well with many types of food. Many craft beers,… Read more »
