Seniors and their loved ones count on the skill and compassion of the caregivers in your senior living facility. But just like family members, professional caregivers can experience burnout from a job that is physically and emotionally taxing. Here are the signs to look for and what can be done to treat or prevent it.… Read more »
Upselling can take place at any point in the process. Opportunities arise from the moment the reservation is made through check-in and beyond. Front-desk and pre-stay upselling often go hand-in-hand. Ideally, it is a team effort. The pre-stay period is especially ripe for preselling because employees are not faced with a long line of check-ins they… Read more »
You have likely given a lot of thought to how your brand is viewed in the marketplace. You work to establish a brand that defines your company and take steps to ensure it is presented consistently, from how your logo is designed to the way you present yourself to the community and your guests. But… Read more »
The market for non-alcoholic drinks is growing. Reasons for sobriety are wide-ranging and can include health, religion, addiction recovery or just a commitment to being the designated driver for the evening. If you want to attract non-drinkers to your bar or restaurant, it’s important to give them options. Sure, you can offer soda, water, or… Read more »
Families have changed throughout the years. Parents are more engaged and likely to prioritize family time. Typically, they no longer leave the kids home while parents go to the club. This can be attributed to the growth of families where both parents work and share more equally the joys and responsibilities of raising their children.… Read more »
To accept the counteroffer or to not accept the counteroffer, that is the question. You’ve gone through a tough job search and come back with an exciting offer. Upon going back to your current employer, you mention the offer. It could be a few minutes later. It could be a few hours later. It could be the next day. Your current manager… Read more »
Bargain travelers love Online Travel Agencies (OTAs), but hoteliers and even seasoned travelers frequently don’t. They give travelers little control over their experience. Hotel executives hate the high commissions they must pay and their inability to market based on service and amenities rather than just on price. This change is particularly challenging for boutique hotels… Read more »
[Scott Samuels is quoted in a recent article from Big Mouth Survey] “…Scott Samuels, the CEO of Horizon Hospitality stresses the importance of respect and empowerment. He recommends asking the following questions to learn more about hotel employee job satisfaction. Does senior leadership treat employees with the respect they deserve? Does senior leadership empower (hourly)… Read more »
According to a study by The Brookings Institution, “The teen labor force participation rate reached an all-time peak in 1979 (57.9 percent) and gradually declined until about 2000 when it then dropped precipitously to a 2010–18 plateau of about 35 percent.” Why is that the case and what can you do about it? More is Expected… Read more »
For decades individuals from the Northeast and Midwest retired to the tropical south. Specifically, regions such as Florida or the Gulf states. And why not? It’s like living your vacation dream! Sunny and warm year-round, easy access to beaches and resorts – what more could a retiree ask for? But it doesn’t take long to… Read more »
