Screening resumes and interviewing is only the start of the hiring process. Both are subjective and prone to human error. Adding screenings and assessments can help to uncover a candidate’s hidden talents and problem areas in an objective manner. But screenings are just a tool. Assess the information you glean from them along with the… Read more »
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The Customer Is Always Right! Why Choosing Candidates with Good Customer Service Skills Is Key
Happy customers are the lifeblood of the hospitality industry. Satisfied guests return repeatedly and often send their friends. Customers who feel they are not treated well also share their experience, often including negative reviews on social media – which can have an even stronger impact on your business. Hiring people who are customer-focused and have… Read more »
Creating Exceptional Teamwork between your Front of House and Back of House Staff
A little friendly rivalry between the front and back of the house is to be expected – even welcome. But when it begins to have a negative impact on daily restaurant operations, it’s time to bring the two sides together and remind them of the importance of working together. Hold Regular Staff Meetings. Meet at… Read more »
The 5 Most Effective Ways of Retaining Top Talent Within Your Hospitality Company
The hospitality industry is notorious for its high turnover rates. Industry veterans accept this as inevitable to a degree. But when you are filling a key position or can identify an especially talented employee, consider taking the time to create strategies that will allow you to develop and hold onto your best people. Here are… Read more »
Earning Respect from Your Restaurant Staff
Restaurant industry employees are an interesting group. You have the youngsters who join the crew for a quick buck before moving on to a more corporate job, veterans who enjoy writing their own ticket and choosing their shift. Then there are those who just love everything about the industry; the challenge of creating new dishes… Read more »
The Pros and Cons of Job-hopping in the Hospitality Industry
It’s tough to strike a balance between building longevity in one place and going where the opportunity is. How do you know if you should stay for the long haul or jump ship? A big factor to consider is “Why are you making the change?”. Before you go job-hopping, weigh the pros and cons. Great… Read more »
Three Behavioral Interview Tips To Calm Your Fears
Interviews are intimidating enough already. Behavioral interviews add another layer of pressure onto an already stressful situation. Taking the time to prepare and craft a cohesive career story can make your behavioral interview go a little smoother. The purpose of a behavioral interview is to get to know how you tick, how you’ll fit in… Read more »
Why do Restaurants Fail? What Can Employers do Better?
According recent studies, 60 percent of new restaurants do not make it past the first year, and 75-80 percent go under within five years. So why do restaurants fail? How can you ensure that your restaurant is not another casualty? Avoid these top five reasons that restaurants fail: Wrong location Bad management Poor quality Out… Read more »
Soft Skills that Make a Great Hotel Manager
Hiring the right manager is one of the most important decisions you can make for your hotel. A great manager can keep your guests happy, increasing your repeat and referral business. When you’re hiring a manager for your hotel, you look for industry experience, education and a track record of success. Hotel Managers must wear… Read more »
Temperamental Executive Chefs: Are They Worth the Drama?
The short answer is no. While the Gordon Ramseys of the world make for great television, a drama king or queen is not the key to a restaurant’s success. That’s not to say that a chef should not have personality – a bit of charm and charisma can go a long way toward getting things… Read more »