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What Can a Hotel Do With Its Customer Data to Improve the Relationship?

hotel-customer-data-improve-relationship

Collecting data is a waste of time if you don’t leverage that data into creating a better customer experience, improved processes and repeat visits. Using Customer Relationship Management software (CRM) that keeps all of your data in one place can help you to operate more efficiently. Begin With the Basics: Acquire basic guest data. Keep… Read more »

What Are the Pros and Cons of Using Facial Recognition Technology in Your Restaurant?

Facial recognition is growing increasingly common. As hackers get smarter and are capable of bypassing even the most secure passwords, facial recognition is being used on smartphones like the iPhone X and more are sure to follow. How can you use this technology in your restaurant? Should you? Consider the experience of restaurants that have… Read more »

What Can You Do to Make Your Hiring Process as Easy as Possible?

make-hiring-process-easier

Hiring is increasingly competitive. Making the process easier on applicants and more efficient for yourself can ensure that you spend your time more productively, keep the interest of top talent and ensure you hire and retain the best people. Make it easy to apply. One of the biggest problems is application abandonment. This can occur… Read more »

Restaurant Delivery Trends to Know in 2018

restaurant-delivery-trends-2018

The line between eating out and dining in continues to blur. Home delivery or pickup is available from even many upscale restaurants. People prepare restaurant quality meals from kits that boast fresh ingredients and no waste. The latest development in this trend is the addition of increasingly sophisticated technologies. Where it was once necessary for… Read more »

Join the Culture Club?

Scott Samuels, CEO of Horizon Hospitality, was quoted in Career Planners – First-Time Jobseeker’s Guide. “According to Scott Samuels, founder & CEO of Horizon Hospitality, a company’s culture is more about the personality of a company. However, he says it’s difficult to ascertain through a question and answer session during an interview. “Culture needs to… Read more »

Personalization in a Traveler’s Experience Creates Brand Loyalty

According to a survey from American Express, 90 percent of travelers appreciate when a travel service company strives to customize their experience based on their preferences, while 76 percent of travelers agree the level of personalized customer service they receive while traveling can really make or break their trip. Use the following tips to improve… Read more »