Collecting data is a waste of time if you don’t leverage that data into creating a better customer experience, improved processes and repeat visits. Using Customer Relationship Management software (CRM) that keeps all of your data in one place can help you to operate more efficiently. Begin With the Basics: Acquire basic guest data. Keep… Read more »
Often the interview process is focused exclusively on getting a top prospect on board, with little thought put into keeping them with your company for the long run. What new interview tools could help you to that end? Focus on understanding. By really getting to know candidates, you can better see who will fit into… Read more »
Facial recognition is growing increasingly common. As hackers get smarter and are capable of bypassing even the most secure passwords, facial recognition is being used on smartphones like the iPhone X and more are sure to follow. How can you use this technology in your restaurant? Should you? Consider the experience of restaurants that have… Read more »
Countless books and articles exist discussing the qualities of managers and leaders and whether the two differ, but little has been said about what happens in the thousands of daily interactions and decisions that allow leaders to get the best out of their people. Start with this premise: We do not see things as they… Read more »
When your company is in growth mode, getting the right people in place quickly is critical to your success. But if you are using an outmoded hiring process, you will have trouble keeping up. Here are some ideas to keep your hiring on track. Ask for help. One of the best sources for new employees… Read more »
Hiring is increasingly competitive. Making the process easier on applicants and more efficient for yourself can ensure that you spend your time more productively, keep the interest of top talent and ensure you hire and retain the best people. Make it easy to apply. One of the biggest problems is application abandonment. This can occur… Read more »
The line between eating out and dining in continues to blur. Home delivery or pickup is available from even many upscale restaurants. People prepare restaurant quality meals from kits that boast fresh ingredients and no waste. The latest development in this trend is the addition of increasingly sophisticated technologies. Where it was once necessary for… Read more »
Scott Samuels, CEO of Horizon Hospitality, was quoted in Career Planners – First-Time Jobseeker’s Guide. “According to Scott Samuels, founder & CEO of Horizon Hospitality, a company’s culture is more about the personality of a company. However, he says it’s difficult to ascertain through a question and answer session during an interview. “Culture needs to… Read more »
According to a survey from American Express, 90 percent of travelers appreciate when a travel service company strives to customize their experience based on their preferences, while 76 percent of travelers agree the level of personalized customer service they receive while traveling can really make or break their trip. Use the following tips to improve… Read more »
