Increasingly consumers are seeking a lower-impact, more sustainable way of eating. This focus is long overdue. The average American man eats nearly double the protein he needs, much of that in animal protein, which has a heavy impact on the environment. Beef production requires 20 times the land and emits twenty times as much greenhouse… Read more »
Today’s club members are likely to have a much different attitude than those in previous decades. Country clubs were once primarily the purview of men only who might bring their wives and children in for tennis lessons or a family dinner (dressed up, of course). The atmosphere was one of dark wood, leather chairs, accompanied by cigars and lavish meals. Modern clubs are more inclusive, or they need to… Read more »
Turnover is typical in the hotel and restaurant industry. Many managers and executives don’t give it a second thought. It’s merely the cost of doing business. But this can be an expensive mistake. Those who leave the company are more likely to be among the top performers. Why? Top performers have more options They are desired by other companies… Read more »
In previous blogs, we have discussed the importance of gathering customer data to deliver a better experience and to maintain your customer base. Once you have collected that data, it becomes your responsibility to protect it. A reputation for careless handling of data can hurt your hotel’s business, so make data security a priority. How… Read more »
Would you like data with that? The fast-food market has always been competitive, but in a time when in-person contact is being kept to a minimum, the popularity of the low-contact drive-thru experience is growing even faster. How can restaurants keep or increase their market share? By leveraging tech in every customer encounter. What does… Read more »
To my fellow Hospitality Professionals, Just three months ago, the unemployment rate was at an all-time low of 3.5%, and it was a candidate’s market. Now, as I write this, the unemployment rate is hovering around 20%, and the hospitality industry is feeling it the most. We are watching our industry and its needs change… Read more »
As many as five generations are working together and nowhere is that as noticeable as in senior living communities. Residents are most likely of the Greatest Generation or early Baby Boomers. At the same time, the newest employees are Generation Z, just out of high school, or even working part-time after class. GenX and Millennials… Read more »
There is a tendency to overthink what it takes to attract and retain top talent. Will team builders help? Casual Fridays? What do people want? Competitive pay and benefits! Perks are great, but no matter what you offer, people count on a living wage and benefits that can make a real difference to their physical and… Read more »
Coronavirus is having a devastating impact on the hotel industry. It can be overwhelming to think about for those in the field. But the industry has been hit hard before – SARS, 9/11, H1N1, multiple recessions – and they have always bounced back. It won’t be easy, and it may take time, but the hotel… Read more »
The situation with Coronavirus/COVID-19 is changing rapidly. The restaurant industry is one of the hardest hit. It’s not hard to understand why. People linger in close quarters in restaurants for extended periods, so it’s not ideal for social distancing. But diners enjoy eating out, and restaurant employees need to work. What Changes is Coronavirus Likely… Read more »
