Blog

Will a Professional Mentor Actually Help Your Hotel Career?

Countless studies found that professionals with mentors earn higher salaries and are more satisfied with their jobs. And yet, only 37% of professionals say they have a mentor. Whether you take advantage of a formal mentorship program or seek out a mentor on your own, here are some reasons why your hotel management career will… Read more »

5 Things Managers Need to Know About Restaurant Union Campaigns

The recent Starbucks workers’ union campaigns are making waves in the hospitality world. Since the restaurant industry, in particular, has one of the lowest unionization rates, it feels like uncharted waters for many industry leaders. Here are five essential things that management can and cannot do during a restaurant union campaign: Don’t Threaten It may… Read more »

How to Spot Hospitality Staff Burnout

The hospitality industry has always been notorious for churning through workers. But add a pandemic and extra personal stresses, and the risk of losing valuable employees only goes up. Because of this, management should be able to spot the basic signs of burnout in staff: Physical Exhaustion Frequent Illness Negative Personality Change Signs of Substance… Read more »

Hospitality Management Traits to Look for Instead of College Degrees

There is much to be said about the value of a degree in hospitality management (or any four-year degree). But is four years in a classroom better than four years of full-time, on-the-job experience? Sometimes, yes. But for many hospitality roles, not necessarily. To avoid missing out on quality hospitality professionals, try skipping the college… Read more »

Personal Connections Will Make or Break Senior Living Staffing

A career in senior living can be fulfilling for individuals with nurturing personalities. But, with all the staffing issues of both hospitality and healthcare industries, finding these candidates can be difficult. Then once they have been identified, employers must then find a way to connect with them on a personal level. Here are a few… Read more »

Hiring Success is About Setting Expectations

A recent Indeed poll found that there are three main reasons candidates drop out of hiring processes (or jump ship after their first day). Either they received a better offer elsewhere, they did not like the offer they received, or they did not feel there was enough communication. In this hiring market, these situations aren’t… Read more »

Should Hotels Be Worried About the Metaverse?

When Mark Zuckerburg proclaimed that the metaverse is “the next chapter in the internet” last summer, the hotel professionals began to wonder: Should we be worried? First of all: The “meta-verse” isn’t even real…yet. So, no, hotels do not need to overhaul their operations overnight. And no, virtual reality is not going to make the… Read more »

Curating an Exceptional Culture

Andrew Carnegie was a Scottish-American businessman and philanthropist. Always chatty and eager to share his wisdom, Carnegie once said, “You must capture and keep the heart of the supremely able man before his brain can do its best.” It’s a savvy assessment of the vital connection between heart, mind, results, and retention. How do we… Read more »