It’s tougher every year for independent hotels to compete with large international chains. But with a proactive approach and attention to detail, small boutique hotels can carve out their own niche. Provide better service. Guests are attracted to independent hotels because they are tired of the cookie-cutter experience they get at large chains. Train your… Read more »
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What Qualities Make Leaders in Hospitality
Looking to add to the leadership team for your restaurant, hotel or resort? Look for these qualities to ensure your success and that of your team. Focus On ALL Their Customers Many managers pride themselves on guest experience, but what about staff experience? The best leaders also take the time to develop and train their… Read more »
2015 For Hospitality: What’s In Store for Your Hotel or Restaurant?
One of hospitality’s most prominent trends in 2015 is continued consumer demand for locally sourced ingredients. Restaurant customers continue to ask for locally sourced and sustainable produce, meats and fish. Travelers to your hotel will be looking for meals and accommodations that offer local flavor over sterile corporate staleness. What Does That Mean For Hospitality… Read more »
Motivating Your Hospitality Staff: Which Style Is Best For You
Figure out the best strategies to motivate your hospitality staff by determining what management style will work best with your employees while remaining true to yourself. A variety of styles can be effective depending on your company, location, or your clientele. What’s the best one for you – and your team? What’s Your Management Style?… Read more »
Goal-Setting for 2015: How to Create Effective Goals In The Hospitality Industry
The economy is showing signs of recovery. With more spendable money in consumer pockets, it should be a banner year for the hospitality industry. People will be dining out, vacationing, traveling for business. How can you create goals for your team that will help them to manage the boom? Communicate Company Objectives It’s critical that… Read more »
5 Tips To Keeping Employees Not Only Engaged, But Happy
Much focus is placed these days on keeping employees engaged. But is that enough? Keeping your employees happy is the key to reducing turnover, increasing operational efficiency and improving your bottom line. How can you ensure that your employees are happy and engaged? Communicate Your Vision Let them in on your dreams and plans. Employees… Read more »
Millennials: The Future Of The Hospitality Industry. How Do You Engage With Them?
As Millennials enter the hospitality industry in increasing numbers and become a larger part of your customer base, it’s important to adapt. Millennials bring a lot to the business world, but learning what motivates them and how they work best can ensure you get the most from them. Leverage Technology. Using technology and social media… Read more »
How To Retain Seasonal Employees To Reduce Turnover
Busy seasons can be a great proving ground for new employees. But how can you ensure that the best of them want to stay once their expected tenure is over? Laying the groundwork ahead of time is the key. Make Them Feel Like Part Of The Team. Your existing employees may subtly (or less than… Read more »
Restaurant Or Hotel Reviews: Why They Are So Important For Your Business
It’s easy to lose sight of the importance of reviews to your business. But if you understand word-of-mouth, you can understand reviews – it’s word-of-mouth on an international, nearly infinite level. Where a dissatisfied customer once would have told a friend or two about a bad experience, he can now post it online and reach… Read more »
The Cost Of A Bad Hire And How To Avoid It
A single bad hire can cost an employer up to 30% of the individual’s first year compensation. In the hospitality field, damages can go farther and wider. One bad hire touches so many people – both customers and employees, that there is no telling how far the ripples will extend. Impact of Bad Hires Employees… Read more »