Travelers have become more independent. They plan trips without agents, conduct research online and don’t always use the services of bellhops or concierges. Without these traditional avenues of standout service, how can you impress your guests and earn repeat business? Share Local Knowledge Some travelers enjoy the predictability of visiting the same stores and restaurants… Read more »
Blog
How Can Restaurants Adjust to Customers Wanting More Delivery?
Technological developments give people more options than ever. And sometimes that means they would rather enjoy a nice, restaurant-quality meal while binge-watching Netflix than actually go out to eat. The fact that delivery is no longer limited to pizza and Chinese food can open a whole new revenue stream for restaurants who embrace these trends.… Read more »
What Technology Can Set Your Hospitality Company Apart?
Travelers are increasingly tech savvy. They expect the same level of technology on the road that they enjoy at home. How can you use technology to improve the quality of guest experience and encourage return visits? Free Wifi People have grown accustomed to free access to wifi connection everyplace from coffee shops to grocery stores.… Read more »
How Do Employees Learn on the Job and Not Affect Your Service?
The hospitality industry requires a lot of on-the-job training. But guest experience cannot suffer while you are getting your people up to speed. How can you train new employees and improve the skills of veterans while maintaining your usual service standards? Training new employees People tend to learn faster by doing, especially in the hospitality… Read more »
4 Keys to Success after Receiving a Promotion
Winning a promotion is exciting. You put in a lot of hard work to get there and you’re probably eager to show what you can do. It’s natural to want to make a great first impression on the job, but it’s important not to bite off more than you can chew. Choose just a few… Read more »
Thinking About Tablets in Your Restaurant? Think About This
Tablets are popping up in a variety of restaurants, from freestanding units on tables in fast-casual restaurants to discreet hand-helds that can be found even in higher-end establishments. How do you know if tablets are right for your restaurant? Who are your customers? Are your typical guests likely to embrace technology? To some, tablets may… Read more »
Delegate Tasks to Your Staff the Right Way
Often, you rise to the ranks of manager because you excel at getting things done. But you’ll soon find that you can’t possibly do it all yourself, no matter how hard you try. That’s when you must learn to delegate – no matter how hard it is to give up that bit of control. Here… Read more »
How a Hospitality Recruiting Firm Finds You Star Employees
When you advertise a hospitality management position, you will probably have no shortage of responses. Unfortunately, a large percentage of them will be completely unqualified for the role. Your options are to take time, that could be spent elsewhere, to manually assess each of these resumes, or you can trust a hospitality recruiter to handle… Read more »
Should You Be Focusing on Sustainable Food Procurement?
Sustainable food procurement is one of the latest trends in restaurant management. But how do we define sustainable? Sustainability is about focusing not just on today’s needs, but also those of future generations. Purchasing from vendors committed to sustainability can enhance your reputation in the community and minimize your restaurant’s carbon footprint. Is sustainable food… Read more »
Find the Hardest-Working Millennials
There is a common misconception that millennials are not as hardworking as previous generations. This notion usually comes from people who don’t have much experience working with people of varying ages. You may have to adapt your recruiting and hiring process to attract and retain the newest entries to the labor market, but understanding what… Read more »