Much has been made in the last few years about the importance of cultural fit in hiring. But candidates with the right mix of skills, attitude and work ethic can fit into most any culture, whether you are running a fast-casual restaurant or a fine-dining establishment. Identify these gems, bring them on board and you’ll… Read more »
Blog
How Can TriMetrix DNA Help You Make Better Hires?
Choosing employees who truly fit your organization increases your chances of success and can make daily management a little less challenging. But how can you really get to know someone simply by perusing their resume or chatting with them in an interview? Doesn’t your business deserve a more scientific hiring process than “going with your… Read more »
A Change In Management Is Coming. How Do You Prepare Your Staff?
A change in management can be disconcerting to your team. Employees grow accustomed to an individual’s management style and know what to expect of them – what their communication style is, how often they provide feedback, how lax or stern they are about enforcing rules or policies. Change is difficult for many people and the… Read more »
April Fools – How to Spot Lies on a Resume
It’s surprising how often people lie on their resumes – especially given the proliferation of social media. But people do – sometimes prominent people – and go on to great success until they are caught. What red flags can indicate an “embellished” resume? Unfamiliar Schools or Companies Sure, you may not be familiar with every… Read more »
Recognizing and Rewarding Staff
From housekeeping to the front desk, it’s important to recognize contributions at every level. Here are some tips on how to recognize your team. Start by asking your team what would make them feel appreciated and motivated. You might be surprised. Some employees would enjoy an off-site team builder; others may ee it as one… Read more »
The Pre-Shift Meeting
Set the tone for a successful workday (or evening) with your pre-shift meeting. By taking 10 minutes to update your staff on what they need to know and prepare them for their shift, you’ll motivate them to do their best. Check that everything is in place. Mis en place works for the front of the… Read more »
The Farm-to-Table Movement
The Farm-to-Table Movement relies on fresh local ingredients to produce high-quality meals at a lower cost and with reduced environmental impact. But what does it mean to the restaurant business? Can it work for you? Using local meats and produce in your restaurant is easier on the environment. Ingredients don’t need to be shipped across… Read more »
Dealing with Bad Reviews
One of the first lessons to learn in the hospitality industry is that you can’t please everyone. What’s too cold for one guest is too hot for another. One person’s nicely seasoned meal is too bland for the next diner. The trouble is that the customer who would once complain to his brother-in-law about his… Read more »
The Benefits of Working with Recruiters When Looking For Candidates
Your first instinct may be to go it alone when you are looking for new employees, but just as running your hotel or restaurant is your specialty, finding great new candidates is where your recruiter is the expert. Select a recruiter who focuses on your industry, and you can trust him to find the right… Read more »
Rallying the Troops
Keeping a restaurant running requires a lot of different skill sets – and a lot of different personalities. But it’s critical that all these different types of people learn to work in concert. From the manager in the front of the house to the executive chef in back and the bussers who run in between,… Read more »