Food halls are one of the latest trends in the hospitality industry. But what exactly is the attraction for diners? Can you adapt your business to capture some of this market? Horizon Hospitality, leaders in restaurant recruitment, shares some insights that can help you capitalize on this development. What Exactly Is a Food Hall? It’s… Read more »
Blog
Will No Tipping Become the Norm at Restaurants?
Tipping has been a major part of server income seemingly forever. But recently people are wondering if that’s the best way to compensate front of house employees. Is tipping on the way to becoming extinct? Tipping allows restaurant owners to pay a lower wage to servers, keeping down their employment costs. If tipping is eliminated,… Read more »
Pros and Cons of Using Video Interviews
When you’re looking for the best people in a tight talent market, you will need to cast a wider net. One option is to interview candidates located outside your area. The cost of bringing candidates to your location for an interview may be prohibitive for all but the highest-level positions or for anything except the… Read more »
Should You Be Texting Your Guests?
While texting is hardly new, businesses may be reluctant to jump on board for fear that they will alienate their customers. But by all indications, when it comes to texting in the hospitality sector, guests welcome the convenience of texting – provided that they have opted in to receive messages from you and you make… Read more »
Bring Local Connections to Your Guests
Increasingly, travelers look for ways to connect with the places where they stay. Business travelers in particular often come and go in a city with no sense of what it’s like. They simply don’t have the time to get out and about. By bringing that local flavor to them, you provide a sense that they… Read more »
Do You Need to Evaluate Your Annual Performance Review?
Hospitality employers sometimes wonder if annual performance reviews are worth the time and energy they spend preparing for them. What’s the payoff? They cause stress for employees and may not be an effective method for evaluating and improving performance. Is it time to reconsider your process? Timeliness. In a consumer-facing business like hospitality, it’s essential… Read more »
Be Prepared to Meet the Needs of International Travelers
A growing larger portion of hospitality revenue comes from international travelers. By considering and preparing for their unique needs, you can encourage repeat and referral business and develop a steady stream of business. Consider the many factors involved in pleasing international customers. The most important are to speak their language, understand their culture and accommodate… Read more »
Focus on Talent and It Will Lead to a More Diverse Staff
Building a diverse staff is a frequent goal of leaders in the hospitality business. But how can you reach out to a broad range of people without sacrificing the high standards you have for your staff? It may not be as challenging as you think to attract highly qualified diverse talent to your hotel or… Read more »
Make Your Hotel Appealing to Travelers for a Day Stay
Travelers know that there is simply nothing worse than a long layover in a strange city with no amenities available in the airport but the hard floor or an uncomfortable chair. Whether they are traveling for business or on their way to a long-awaited vacation, a stressful travel experience is the last thing they need.… Read more »
Properly Respond to Online Customer Complaints During Their Experience
When it comes to online customer complaints, the more promptly you address them, the better. In the hospitality industry, you sometimes have an advantage that other businesses do not. Your guests may be with you for several days, giving you the opportunity to rectify any problems before they even leave your premises. Keep up with… Read more »