People love their pets. This is news to no one. What is news is that pet owners are increasingly unwilling to leave their pets at home when they travel or dine. People will actively seek out accommodations that are pet friendly when they are traveling, and look for restaurants that permit dogs to join their… Read more »
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Automation Could be Coming to Your Next Restaurant
One potential side effect of the rise in minimum wage is the increase in automation in the restaurant industry. Is it something you should adopt for your business? Machines take no sick days (unless they have mechanical issues), are never late and don’t get tired – all great advantages. But is it worth possibly losing… Read more »
Is Your Restaurant Built to Survive a $15 Minimum Wage?
California lawmakers have approved the $15 minimum wage and other states are probably not far behind. Is your restaurant ready to adapt to this increase? Can you put together a strategy to survive and even thrive in this challenging new reality? Laws will vary from state to state, but in California employers are not permitted… Read more »
Do You Know the Hottest Trends in Hospitality Recruiting? {INFOGRAPHIC}
Accommodating the Multi-Generation Vacation
More families are including a number of generations in their vacation trips. Is your hotel or resort prepared? Are you equipped to offer something of interest to all ages and meet their varying needs so everyone can have a great time? Families are busy and hosting events at home can be stressful, so families are… Read more »
Who Owns Customer Data – the Hotel or the Travel Agency?
Customers find hotels in a variety of ways. They may come to you directly, through a travel agency or through an online booking company. There are no real rules as to who owns the data customers provide, so it is generally controlled by the point of entry. Online travel agency (OTA) Booking.com has recently stated… Read more »
Should Your Restaurant Consider All-Day Breakfast?
Americans love breakfast food. Whether it’s a quick bagel or a full breakfast, we’ll opt for it around the clock. According to the National Restaurant Association’s 2015 Restaurant Industry Forecast, 72 percent of us say that we’d order breakfast items throughout the day if offered. But there are pros and cons to consider before adding… Read more »
Does Your Company Benchmark Top Performers? {INFOGRAPHIC}
Take Advantage of the Latest “Bleisure” Trend
For decades, business travel has been considered a bit of a grind. Days filled with conferences, shows or meetings and evenings devoted to entertaining clients. Fall into bed, exhausted and wake up to catch an early flight, only to head straight back to the office. As with many traditions, millennials are shaking up business travel.… Read more »
As effective as the employee-referral process can be, some key improvements are still needed.
Scott Samuels, CEO of Horizon Hospitality, was quoted in this recent article published at Human Resource Executive Online. Samuels, whose firm provides executive-placement services to companies in the hospitality industry, says referral programs are often undermined by two things: corporate culture and inadequate rewards. “Sometimes, these programs don’t work because employees simply don’t want to… Read more »