California lawmakers have approved the $15 minimum wage and other states are probably not far behind. Is your restaurant ready to adapt to this increase? Can you put together a strategy to survive and even thrive in this challenging new reality? Laws will vary from state to state, but in California employers are not permitted… Read more »
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Do You Know the Hottest Trends in Hospitality Recruiting? {INFOGRAPHIC}
Accommodating the Multi-Generation Vacation
More families are including a number of generations in their vacation trips. Is your hotel or resort prepared? Are you equipped to offer something of interest to all ages and meet their varying needs so everyone can have a great time? Families are busy and hosting events at home can be stressful, so families are… Read more »
Who Owns Customer Data – the Hotel or the Travel Agency?
Customers find hotels in a variety of ways. They may come to you directly, through a travel agency or through an online booking company. There are no real rules as to who owns the data customers provide, so it is generally controlled by the point of entry. Online travel agency (OTA) Booking.com has recently stated… Read more »
Should Your Restaurant Consider All-Day Breakfast?
Americans love breakfast food. Whether it’s a quick bagel or a full breakfast, we’ll opt for it around the clock. According to the National Restaurant Association’s 2015 Restaurant Industry Forecast, 72 percent of us say that we’d order breakfast items throughout the day if offered. But there are pros and cons to consider before adding… Read more »
Does Your Company Benchmark Top Performers? {INFOGRAPHIC}
Take Advantage of the Latest “Bleisure” Trend
For decades, business travel has been considered a bit of a grind. Days filled with conferences, shows or meetings and evenings devoted to entertaining clients. Fall into bed, exhausted and wake up to catch an early flight, only to head straight back to the office. As with many traditions, millennials are shaking up business travel.… Read more »
As effective as the employee-referral process can be, some key improvements are still needed.
Scott Samuels, CEO of Horizon Hospitality, was quoted in this recent article published at Human Resource Executive Online. Samuels, whose firm provides executive-placement services to companies in the hospitality industry, says referral programs are often undermined by two things: corporate culture and inadequate rewards. “Sometimes, these programs don’t work because employees simply don’t want to… Read more »
What Are the Top-Rated Colleges with a Hospitality Major and What Are Their Top Features?
Considering a hospitality degree? You’ve got plenty of options. Top universities and colleges throughout the country offer comprehensive programs that can help you land management roles at hotels, restaurants and resorts. Here’s a listing of some of the top programs and the features that set them apart. Cornell University, School of Hotel Administration, Ithaca, New… Read more »
5 Reasons Social Media Will Help Your Hospitality Venue
When you’re busy running a hotel, restaurant or resort, it’s common to make marketing and reputation management one of your lowest priorities. But marketing is essential to managing the perception of your brand and driving new and repeat business. Social media is one of the simplest aspects of marketing that can be used to reach… Read more »