Tablets are popping up in a variety of restaurants, from freestanding units on tables in fast-casual restaurants to discreet hand-helds that can be found even in higher-end establishments. How do you know if tablets are right for your restaurant? Who are your customers? Are your typical guests likely to embrace technology? To some, tablets may… Read more »
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Delegate Tasks to Your Staff the Right Way
Often, you rise to the ranks of manager because you excel at getting things done. But you’ll soon find that you can’t possibly do it all yourself, no matter how hard you try. That’s when you must learn to delegate – no matter how hard it is to give up that bit of control. Here… Read more »
How a Hospitality Recruiting Firm Finds You Star Employees
When you advertise a hospitality management position, you will probably have no shortage of responses. Unfortunately, a large percentage of them will be completely unqualified for the role. Your options are to take time, that could be spent elsewhere, to manually assess each of these resumes, or you can trust a hospitality recruiter to handle… Read more »
Should You Be Focusing on Sustainable Food Procurement?
Sustainable food procurement is one of the latest trends in restaurant management. But how do we define sustainable? Sustainability is about focusing not just on today’s needs, but also those of future generations. Purchasing from vendors committed to sustainability can enhance your reputation in the community and minimize your restaurant’s carbon footprint. Is sustainable food… Read more »
Find the Hardest-Working Millennials
There is a common misconception that millennials are not as hardworking as previous generations. This notion usually comes from people who don’t have much experience working with people of varying ages. You may have to adapt your recruiting and hiring process to attract and retain the newest entries to the labor market, but understanding what… Read more »
What Food Habits Do We See in Millennials?
Increasingly, millennials make up a larger percentage of restaurant revenue. How can you capture some of this market share for yourself? Find ways to adapt your restaurant to their preferences. What do you need to know about the millennial diner? They enjoy trying new places. This can be to your advantage in attracting new diners,… Read more »
What Do Millennials Expect When They Travel?
Millennials make traveling a priority. But because they are still in their early careers and their disposable income is limited, they must make other sacrifices in order to afford travel. This means they expect more from their travel dollar. And because their travel adventures are just beginning, building loyalty now can bring your hotel or… Read more »
Hospitality Industry Managers are Highly Touted by Other Industries
The skills that make hospitality managers successful in restaurants, hotels and resorts are the same that make them attractive to other industries. By nurturing their talents, you can retain them while helping them to grow their careers. Here are a few qualities of a successful hospitality industry manager: Customer centricity. There is no substitute for… Read more »
Use Interview Questions to Test for Soft Skills
A quick perusal of their resume offers an overview of a candidate’s skills and experience. A few probing interview questions will confirm them. Soft skills are harder to evaluate. You must get behind the candidate’s interview face to really get to know him and learn what he may be like on the job. Approach interviews… Read more »
Be Better Than the Competition to Win Customers
In the hospitality industry, there is no shortage of competition. Standing out among your competitors is the only way to get and keep customers. What strategies can you employ to set yourself apart and maintain and grow your successful business? Identify your competition. It’s not always as simple as you think. Is your hotel competing… Read more »