Over the last few years, restaurants have scrambled to keep up with customers who moved from one business to another, depending on where they had Groupon, Living Social or other coupons. The initial selling point for Groupon was that diners would come once at the promo rate and return at full rate once the restaurant… Read more »
Blog
Market Your Hotel the Right Way to Fill More Beds
Today’s consumer has virtually limitless access to accommodation information before making the decision to book a hotel. Where they once picked up the phone and made a reservation, they can now spend hours comparing various hotels side by side. How can you stand out above your competition and attract new and returning visitors? Highlight your… Read more »
Hottest Hospitality Recruiting Trends for 2016
The new year is getting off to a rapid start. Do you have the talent you need to be ready for your busy season? The talent market continues to be tight, with more competition for the strongest candidates. In the coming year, employers will have to work a bit harder to find and attract the… Read more »
How Are Food Halls Changing the Industry?
Food halls are one of the latest trends in the hospitality industry. But what exactly is the attraction for diners? Can you adapt your business to capture some of this market? Horizon Hospitality, leaders in restaurant recruitment, shares some insights that can help you capitalize on this development. What Exactly Is a Food Hall? It’s… Read more »
Will No Tipping Become the Norm at Restaurants?
Tipping has been a major part of server income seemingly forever. But recently people are wondering if that’s the best way to compensate front of house employees. Is tipping on the way to becoming extinct? Tipping allows restaurant owners to pay a lower wage to servers, keeping down their employment costs. If tipping is eliminated,… Read more »
Pros and Cons of Using Video Interviews
When you’re looking for the best people in a tight talent market, you will need to cast a wider net. One option is to interview candidates located outside your area. The cost of bringing candidates to your location for an interview may be prohibitive for all but the highest-level positions or for anything except the… Read more »
Should You Be Texting Your Guests?
While texting is hardly new, businesses may be reluctant to jump on board for fear that they will alienate their customers. But by all indications, when it comes to texting in the hospitality sector, guests welcome the convenience of texting – provided that they have opted in to receive messages from you and you make… Read more »
Bring Local Connections to Your Guests
Increasingly, travelers look for ways to connect with the places where they stay. Business travelers in particular often come and go in a city with no sense of what it’s like. They simply don’t have the time to get out and about. By bringing that local flavor to them, you provide a sense that they… Read more »
Do You Need to Evaluate Your Annual Performance Review?
Hospitality employers sometimes wonder if annual performance reviews are worth the time and energy they spend preparing for them. What’s the payoff? They cause stress for employees and may not be an effective method for evaluating and improving performance. Is it time to reconsider your process? Timeliness. In a consumer-facing business like hospitality, it’s essential… Read more »
Be Prepared to Meet the Needs of International Travelers
A growing larger portion of hospitality revenue comes from international travelers. By considering and preparing for their unique needs, you can encourage repeat and referral business and develop a steady stream of business. Consider the many factors involved in pleasing international customers. The most important are to speak their language, understand their culture and accommodate… Read more »