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Hiring Success is About Setting Expectations

A recent Indeed poll found that there are three main reasons candidates drop out of hiring processes (or jump ship after their first day). Either they received a better offer elsewhere, they did not like the offer they received, or they did not feel there was enough communication. In this hiring market, these situations aren’t… Read more »

Should Hotels Be Worried About the Metaverse?

When Mark Zuckerburg proclaimed that the metaverse is “the next chapter in the internet” last summer, the hotel professionals began to wonder: Should we be worried? First of all: The “meta-verse” isn’t even real…yet. So, no, hotels do not need to overhaul their operations overnight. And no, virtual reality is not going to make the… Read more »

Curating an Exceptional Culture

Andrew Carnegie was a Scottish-American businessman and philanthropist. Always chatty and eager to share his wisdom, Carnegie once said, “You must capture and keep the heart of the supremely able man before his brain can do its best.” It’s a savvy assessment of the vital connection between heart, mind, results, and retention. How do we… Read more »

What do Recent 2021 Tip Rulings Mean for Restaurant Workers?

As of December 28, 2021, the newest ruling of the Fair Labor and Standards Act by the Department of Labor, known as the “dual-jobs” rule, officially goes into effect. Like many government rulings, it is far from straightforward, even though it seeks to clear up confusion over previous policies. Here is a breakdown of how… Read more »

There is a New Traveler in 2022. Are Hotels Ready?

It’s no secret that during COVID travelers put a premium on cleanliness and flexibility. Now, as travelers plan post-pandemic trips, their priorities seem to have shifted. But hotels have already made drastic changes to their operations and staffing to address the needs of the pandemic. Here is how the previous changes will help (or hinder)… Read more »

3 Reasons Why Country Clubs Need to Revamp Their Websites This Year

The COVID pandemic has gone on for almost two years, and clubs have not only survived: they have thrived. Partly due to a historic golf boom, partly from decreased competition in other hospitality industries, and partly from a large migration to the suburbs. But to truly take advantage of this perfect storm, most clubs need… Read more »

4 Myths About Successful Restaurant Managers

People don’t quit bad jobs, they quit bad bosses. This is on the tip of everyone’s tongue as employers scramble to stay staffed during “The Great Resignation.” And since the restaurant industry sees some of the highest rates of turnover, it makes one wonder: What makes a successful restaurant manager? Here are some common misconceptions… Read more »

How to Make the Functional Food Trend Work for Senior Living

Functional foods, also known as nutraceuticals, are topping the list of food and beverage trends for 2022. And even though senior living facilities are not known for having the trendiest food and beverage offerings, functional foods could be a natural fit for some communities. Here’s how senior living communities can make these foods pull double… Read more »

What Does it Take to Create a Resilient Hospitality Team?

While demand has surged in the hotel industry, employment levels have not. In understaffed teams, employees face increasingly challenging situations, work longer hours and wear multiple hats. This can quickly break down a team’s ability to bounce back from rough shifts or difficult customers. We have discussed the power of personal resiliency in our blog… Read more »