Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors? It’s critical that you examine the customer experience to ensure you are treating customers the way you would wish to be treated to keep them… Read more »
Want repeat guests and great reviews for your vacation rental? Make each guest feel at home with a few welcoming touches. This allows them to get right into relaxation mode and into the spirit of their vacation. What do vacationers love to see waiting for them when they arrive at their rental? Groceries. Keep a… Read more »
There is virtually no limit to the technology available to today’s restaurants. But how do you know which ones to adopt and which ones to skip? Consider technologies that improve diner experience, allow you to keep up with the latest trends and prove profitability. Here are a few restaurant technologies you may want to adopt.… Read more »
You may not know it yet, but your restaurant is in trouble. The reason? Millennials. Why? Because they are holding restaurants to a higher standard. Recent reports have revealed that fast food and fast casual restaurants are struggling for business because younger diners just don’t go to them. Cheaper Isn’t Always Better In recent years,… Read more »
Vacation rentals can be sensitive. Vacationers have unrealistic expectations that every aspect of their stays will be idyllic and perfect. Individuals who are perfectly rational in every other aspect of their lives suddenly behave like they are the princess and the pea. The smallest inconvenience can completely ruin their vacation. Unhappy Vacationers are the Last… Read more »
As a hospitality professional, you know there are many opportunities in the industry. Getting a little expert advice can help you make smarter career decisions – whether you’re looking for your first management position, changing industries, juggling offers or hoping to relocate to a highly desirable location. You may have questions like: Which opportunity is… Read more »
MEDIA RELEASE FOR IMMEDIATE RELEASE CONTACT: Scott A. Samuels, CEO Horizon Hospitality Associates, Inc. (913) 333-3190 Email: scott@horizonhospitality.com LEAWOOD, KS — May 23, 2017 – Horizon Hospitality has been recognized once again as a trusted resource for the hospitality industry. Most recently, the website and blog was named to Feedspot’s Top 100 Hotel Websites &… Read more »
If you are part of the restaurant industry, you know compensation can vary wildly depending on the size and volume of the restaurant and where it is located. Gaining an understanding of the salary range is important to ensure you don’t sell yourself short or have unrealistic expectations. Here we will explore the salary ranges… Read more »