Blog

Recruiting Challenges for 2014

Are You Ready to Meet the Challenge of Recruiting in 2014? written by Dana Baith VP of Recruiting – Horizon Hospitality Government agencies, industry publications and travel associations are all shouting the good news…”The hospitality industry (especially the hotel sector) will continue to see an increase in business during the coming year.”  Obviously that means… Read more »

HIRING PRACTICES – Get Ready for the EEOC’s New Strategic Enforcement Plan

written by Cathy Loudon, EVP of Horizon HR Solutions As many of you are developing your budgets and operational strategic plans, the U.S. Equal Employment Opportunity Commission (EEOC) is doing the same.  They have recently released their priorities for 2013-2016 and will be focusing heavily on discrimination charges. What does this mean for you as… Read more »

Creating a SERVICE Culture

CULTURE is a key ingredient for the sustainability and prosperity of  all private clubs.  Creating an adaptive culture that is aligned to business goals and objectives will provide clubs with the ability to significantly outperform their competitors and prosper with both membership growth and retention! Accelerated performance is caused because the group (i.e. the club management team and hourly staff)… Read more »

Creating a Culture of Retention

Offices everywhere are full of eager employees poised for fresh starts! There is recharged enthusiasm for conquering previously unconquerable projects. Time with family and friends has allowed for the creation of elaborate dreams to assist in the accomplishment of elaborate goals. In corporations around the world, the New Year brings a revived optimism for all… Read more »

Measuring Employee Engagement

With the competition for loyal customers ever rampant, one of your key differentiators is the service provided by your employees.  Next to an extremely satisfied customer, your employees are your greatest customer loyalty tools for your business.  Their level of engagement and satisfaction has a direct impact on how the experience received by your customers.… Read more »