The hospitality industry is a very high-demand career. Long hours are often required, including late nights and even overnights. Getting adequate rest can be difficult, yet it is essential. What are the signs your team members are not getting enough rest, and what can you do about it? Fatigued workers can cost employers thousands annually… Read more »
It’s important to track the resignation and retention rate for your highest performers. If you are losing staff, take time to analyze who is leaving and why. If it’s lesser performers you are losing, they may be disgruntled or be unwilling to put in the effort it takes to get ahead. But if you’re losing… Read more »
MEDIA RELEASE FOR IMMEDIATE RELEASE CONTACT: Scott A. Samuels, CEO Horizon Hospitality Associates, Inc. (913) 333-3190 Email: [email protected] LEAWOOD, KS — December 18, 2017 – We’re pleased to announce a NEW division of Horizon Hospitality – Hospitality in Healthcare. Hospitality in Healthcare will provide a Unique Hospitality Approach to Traditional Healthcare Recruiting. Leading the Hospitality… Read more »
Scott Samuels, CEO of Horizon Hospitality, was quoted in Nation’s Restaurant News and Culinary Institute of America News. Finding and retaining staff can be a significant challenge for restaurants, and that issue is amplified in cities where staffing demand exceeds supply. However, a few simple strategies can help keep restaurants well-staffed all year-round. “Many restaurant… Read more »
If your restaurant is already on OpenTable, does it make sense to be on Resy as well? If you are unfamiliar with Resy, it’s a restaurant reservation and wait list system recently launched by Airbnb. Resy offers simple-to-use software that includes everything from table management to online bookings and POS integration. How does it work?… Read more »
Scott Samuels, CEO of Horizon Hospitality, was quoted in Hostfully Vacation rental managers need to be a jack-of-all-trades. From marketing and advertising, to scheduling, guest communication, cleaning, and concierge services, the list of “things you need to know” can feel endless. Scott Samuels of Horizon Hospitality, a national hospitality recruiting firm, notes that “service still… Read more »
Many restaurant professionals worry about the impact that automation could have on the restaurant industry. Will innovations remove the personal touch from diner interactions? Will you need to recruit differently to find people with both restaurant expertise and a degree of tech-savvy? But lost in these concerns is the idea that technology can bring positive… Read more »
There is no shortage of technology available for hotels now, but which of the many available options are going to deliver a WOW experience for the guest? Begin by putting yourself in your customers’ shoes. What do they want most? Convenience Guests want to check in and out when it suits them. They don’t want… Read more »
Scott Samuels, CEO of Horizon Hospitality, was quoted in The Wall Street Journal People who perform poorly in certain tasks often aren’t aware of their shortcomings, but there are signs if you learn how to look for them It starts with an uneasy feeling: You’re left out of meetings you used to attend. The boss… Read more »