Blog
What Is the Ideal Table Turnover Time to Increase Total Revenue and Tips? How Can You Achieve It?
You want diners to relax and enjoy their experience in your restaurant. If they feel at home, they are more likely to become repeat customers. The longer they linger, the more likely they will order dessert, more drinks, or coffee, all of which are high-margin items. Increasing check totals can boost revenue and tip amounts,… Read more »
GDPR Starts at the End of May – Are You Ready?
Do you know what GDPR is, and how it could impact your hospitality business? Here’s an overview of what you need to know. The General Data Protection Regulation (GDPR) is a law passed by the European Union (EU) regarding the management of the personally identifiable information (PII) belonging to citizens of its member countries. This… Read more »
Artificial Intelligence Will Help Recruiters – What Does It Make Easier
Artificial Intelligence (AI) is one of those terms that seems to get tossed around by people who don’t really know what it is and how it can affect their business. This is especially true when it comes to hiring. In fact, 35 percent of talent professionals and hiring managers say that AI is the top… Read more »
Allocating Your Attention
I just find myself with too much time on my hands throughout the day!” Is it safe to assume that this statement has rarely, if ever, been muttered by leaders and managers in today’s professional environment? In fact, “being busy” is often worn as a prideful badge of honor. It is a popular statement in… Read more »
Robotic Butlers and Other Hospitality Trends to Get Excited About
Just when you think you’ve seen everything in hospitality technology, along come additional innovations in the form of robotics, virtual reality and smart technology. What shows promise for your business and what should you keep an eye on? Will being an early adopter help you to remain ahead of the competition? Consider these innovations: Robotic… Read more »
Is Vegan Cuisine a Real Trend – Why Do Your Consumers Enjoy It?
Increasingly, diners are turning to a plant-based diet. Citing lack of dining-out resources in many cities, they choose to eat at home. If you can provide dishes that are both plant-based and delicious, you can make loyal followers of vegan diners and expand the palettes of customers who had no idea that meat-free dishes could… Read more »
What Can a Hotel Do With Its Customer Data to Improve the Relationship?
Collecting data is a waste of time if you don’t leverage that data into creating a better customer experience, improved processes and repeat visits. Using Customer Relationship Management software (CRM) that keeps all of your data in one place can help you to operate more efficiently. Begin With the Basics: Acquire basic guest data. Keep… Read more »
Horizon’s Newsletter (Mar/Apr 2018)
A Revamped Interview Process Helps Candidate Retention
Often the interview process is focused exclusively on getting a top prospect on board, with little thought put into keeping them with your company for the long run. What new interview tools could help you to that end? Focus on understanding. By really getting to know candidates, you can better see who will fit into… Read more »