The biggest mistake employers make is thinking that job descriptions should be geared toward their wants and needs, rather than those of job seekers. When you post a job description online, you should consider it to be a marketing piece to grab the attention of applicants who are qualified for your open positions. It’s important to focus… Read more »
Increasingly, travelers expect to see a significant part of their stays automated. On the one hand, automation can seem impersonal, but the reality is that it can drive a frictionless hotel experience by taking care of a lot of administrative tasks, allowing your employees to add the personal touch that can set your hotel apart. If a guest… Read more »
Summer of 2019 was the summer of hard seltzer. Everywhere you went this year, from bars to the beach to sporting events, you were bound to see someone with a can of White Claw or Truly (these two brands dominate with an 85% combined share of the market). What restauranteurs want to know is whether the popularity of hard seltzer is just a fad, or will… Read more »
Just because individuals are part of an aging population doesn’t mean that they are ready to spend their days in a recliner. Seniors in good health often enjoy being active. Keep them engaged by providing a variety of options to accommodate different interests or abilities, but you might be surprised how many kinds of adventures seniors are eager to take on. Here are some popular options for your… Read more »
When people worry about “robots taking over their jobs” they might not realize that robots or AI brings more opportunity than it eliminates. What happens with robotic process automation is that the repetitive and simple processes are the ones that are typically automated. That allows us to focus on tasks that require a human touch. Here are several ways that robotic process automation can help hospitality recruiters do their job better. … Read more »
[Scott Samuels, CEO of Horizon Hospitality, is quoted in a recent article by Hospitality Technology] Expedia Group and Marriott International announced that as part of a new agreement signed in April 2019, Expedia Group will become the exclusive global optimized distributor of Marriott’s wholesale rates, availability, and content to a network of global travel providers,… Read more »
Airbnb is a growing threat to the hotel industry. Many people choose Airbnb for travel accommodations because they enjoy the homey experience it offers. It can make them feel less like a tourist at a destination and more like a resident. There are a couple of ways for hotels to approach this competition – compete on their terms or your own. For example, the difference that technology and personalization can make. Technology One of… Read more »
As you are aware, it is much easier and less expensive to keep employees on your staff than it is to hire new people. The headache of retraining alone is enough to motivate you to keep your best people happily employed. But how can you keep your employees happy and engaged so that you don’t need… Read more »
As the population ages, senior living communities continue to grow. But many residents are still healthy and vibrant and interested in taking an active role in their dining experience. Just because someone is no longer able to live independently doesn’t mean they want to give up all control. They look for more than bland, cafeteria-style… Read more »
What is resiliency and what can it bring to your private club’s team? It is the ability to bounce back quickly from setbacks and easily overcome obstacles that could prevent you from reaching your goals. Resiliency is important to the club industry because no matter what challenges are thrown at an employee, they are expected… Read more »
