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No Tipping Restaurants: Weighing The Pros and Cons During COVID-19

no-tipping-restaurants

In light of COVID-19, some restaurants (like this one) are wholeheartedly embracing the no-tipping movement in an effort improve paychecks for their workers. Yet at the same time, other restaurants (like this one) have abandoned the idea, citing the same concern for employee pay. So how does a restaurant decide if adopting a no-tipping policy… Read more »

5 Reasons Why You Should Always Ask Questions in an Interview

Candidates should always be prepared with questions before an interview

“So, do you have any questions for me?” This question can make even the most confident candidate nervous, and unfortunately produce the occasional “deer in the headlights” reaction. As a candidate, you might think that if you ask too many questions, you’ll come across as annoying or even clueless. But that couldn’t be farther from… Read more »

Can Private Clubs Maintain Luxury but Move From “High Touch” to “No Touch”?

For years, private clubs have been synonymous with luxury, service, and socialization. Members expect attentive staff and look forward to a variety of in-person amenities like golf courses, pools, fitness centers, and dining outlets. But distancing measures due to COVID-19 have made “business as usual” incredibly difficult. As clubs re-open, how can they preserve their… Read more »

Be Proactive – Address These Job Candidate Concerns Up Front

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The pandemic has had an enormous impact on the hospitality industry. In some areas, businesses are slowly reopening. But many potential job candidates are reluctant to return, mostly because they don’t know what to expect when they get there. Reassure candidates by sharing your policies and safety plans upfront in job postings, on your website,… Read more »

Making Technology Easy is the Future of Senior Living

easy-technology-senior-living

One of the most critical factors in ensuring that residents of senior living facilities are happy is family interaction. The COVID-19 pandemic made this especially difficult since many facilities banned visitors to prevent further spread of the virus. Families in many states would have been unable to visit anyway with some on lock-down and others… Read more »

How Hospitality Companies Can Avoid Hiring Bias

While a company may have great intentions when it comes to hiring diverse candidates, different types of bias can easily cause efforts to fall short of those diversity goals. Unconscious bias can be especially problematic in the recruitment process, for both the candidate and employer. Not only does it hurt the company’s chances of hiring… Read more »