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4 Tips for Handling the Multi-Generation Workforce in Senior Living Communities

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As many as five generations are working together and nowhere is that as noticeable as in senior living communities. Residents are most likely of the Greatest Generation or early Baby Boomers. At the same time, the newest employees are Generation Z, just out of high school, or even working part-time after class. GenX and Millennials… Read more »

Struggling to Retain Top Talent? Keep It Simple – Pay Competitively and Offer Great Benefits

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  There is a tendency to overthink what it takes to attract and retain top talent. Will team builders help? Casual Fridays? What do people want? Competitive pay and benefits! Perks are great, but no matter what you offer, people count on a living wage and benefits that can make a real difference to their physical and… Read more »

Will COVID-19 Lead to Any Long-Term Changes in Restaurants?

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The situation with Coronavirus/COVID-19 is changing rapidly. The restaurant industry is one of the hardest hit. It’s not hard to understand why. People linger in close quarters in restaurants for extended periods, so it’s not ideal for social distancing. But diners enjoy eating out, and restaurant employees need to work. What Changes is Coronavirus Likely… Read more »

How to Combine Upselling During the Pre-Stay and Check-In Processes

Upselling can take place at any point in the process. Opportunities arise from the moment the reservation is made through check-in and beyond. Front-desk and pre-stay upselling often go hand-in-hand. Ideally, it is a team effort. The pre-stay period is especially ripe for preselling because employees are not faced with a long line of check-ins they… Read more »

How Can You Make Money on the Non-Alcoholic Happy Hour?

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The market for non-alcoholic drinks is growing. Reasons for sobriety are wide-ranging and can include health, religion, addiction recovery or just a commitment to being the designated driver for the evening. If you want to attract non-drinkers to your bar or restaurant, it’s important to give them options. Sure, you can offer soda, water, or… Read more »