Word of mouth is one of the most powerful marketing tools for a hotel. And now, travelers can simply pull out their phones to check a hotel’s reputation before booking. So, it can be devastating when a hotel loses stars on review sites like TripAdvisor, Google, or Yelp. Aside from offering the best quality service,… Read more »
With an average turnover rate of 75%, the restaurant industry has always been notorious for churning through workers. But add a pandemic and extra personal stresses, and the risk of losing valuable employees only goes up. Because of this, management should be able to spot the basic signs of burnout in staff: Physical Exhaustion Frequent… Read more »
Looking for the next step in your career? Whether you are currently without a job or just looking for something new, it can be tough to know where to start. Yes, the ultimate goal is to get a new job. But you need to start with some small, manageable goals. Here is how to set,… Read more »
Finding and keeping talented workers has always been an uphill battle for the senior living industry. As rewarding as the industry can be, it’s an often overlooked-job market that isn’t well understood by job seekers. But amid record-high unemployment, senior living communities have the opportunity to recruit a variety of talented jobseekers from adjacent struggling… Read more »
It’s that time of year again when restaurant professionals and experts make their grand predictions for the next year’s trends to watch. But this year has been unique and the next twelve months have never been less certain. With so many tough to predict factors like COVID-19 numbers, government regulations, and public sentiment, one has… Read more »
Today’s travelers are increasingly aware of the carbon footprint that their travel has. Unsurprisingly, hotels are investing in sustainability initiatives in response. Existing hotels are being refitted and new hotels are being built with energy-reducing technology. But are these physical changes enough to significantly improve hotel sustainability across the industry? Unless the entire hotel team… Read more »
COVID-19 caused a massive wave of lay-offs in the hospitality industry. Although hospitality workers are some of the most passionate people about their jobs, necessity pushed many to find careers in other industries. So, once the pandemic subsides, will they be willing to jump back into the notoriously tough hospitality industry? Or will they have… Read more »
While nobody wants to admit it, it appears that the COVID-19 epidemic is going to continue to impact the hospitality industry well into 2021. With a second wave coming, creating, updating, and implementing thorough safety protocols for both your customers, as well as your employees, should be the main priority of your restaurant. So how… Read more »
The property management – tenant relationship hasn’t always enjoyed a great reputation. Add a pandemic to the mix, and it’s a recipe for some serious bad blood. Because of this, management will have to go the extra mile to accommodate residents’ complicated schedules, health worries, and financial insecurities. Because when it’s time to renew leases… Read more »
Ghost kitchen: It’s the buzzword on everyone’s lips in the hospitality industry lately. But what exactly is it? Basically, it’s a commercial cooking space rented by either virtual restaurants or more traditional dining venues. They exclusively focus on creating food to be delivered to customers. Unsurprisingly, interest in them has surged since the onset of… Read more »
