The drive-thru industry is transforming. A booming convenience culture, super-charged by a pandemic, has given rise to consumers seeking ways to receive meals faster and with less friction. Yet at the same time, diners also crave a unique and high-quality dining experience. Operations, technologies, and even physical building structures are rapidly evolving to accommodate the… Read more »
Interviews are stressful in any industry, but when you are looking for jobs in hotel management, you have to demonstrate your ability to wear the many hats required to meet the demands of the job. You must present yourself professionally, be outgoing and engaging and show how well you handle stress. These are the essentials… Read more »
These days, employers will do whatever they can to entice candidates to apply and accept their job offers, especially in understaffed industries like hospitality. Job offers are happening after fewer interviews, and benefits are getting better and better. Unfortunately, this makes it tougher to sniff out job scams meant to take advantage of job seekers.… Read more »
An earlier version of this post ran in 2020. We’ve published this update because the landscape of employment in the restaurant industry has changed drastically since then, and we believe employers should have the most up-to-date information when making strategic business decisions. Ghost kitchens, contactless ordering, high-capacity drive thru’s: the innovations coming from the restaurant… Read more »
The property management recruiting strategies have fallen into a rut: companies hire entry-level on-site managers to do the grunt work for minimal pay and let the executives do the thinking (and money-making). But as current executives age into retirement, that model will not cut it anymore. To create a long-term talent acquisition strategy with low… Read more »
Companies have finally returned to the office, and business travel will slowly but surely follow. But a recent survey by Deloitte has revealed some surprising trends for post-COVID business travel, and they have nothing to do with the safety protocols that have dominated business strategies in the last two years. What will your hotel need… Read more »
Recently, any talk of employee benefits almost certainly revolves around mental health, flexible work, and family leave. One of the most surprising priority shifts in 2022 for companies and workers has nothing to do with personal life. According to reports by SHRM and NSHS, career development has grown significantly as a priority for the majority… Read more »
Common sense (and countless psychology studies) tells us that positive reinforcement is the best way to motivate, engage, and retain workers. Unfortunately, the fast-paced environments of hospitality make it challenging for leaders to slow down and find time to express gratitude and give kudos to their hardworking staff. While there is no replacement for telling… Read more »
“By failing to prepare, you are preparing to fail.” ― Benjamin Franklin With most employers letting candidates apply for jobs with the click of a button, it can be easy to be caught unprepared in an interview process. But being unprepared is the surest way for a job hunt to hit a dead end. Whether… Read more »
Communicating company goals to your hospitality team is critical to the success of your business. But teams or individual employees cannot be expected to break those goals down into achievable tasks on their own. Nor can they be expected to achieve them if the method is at odds with their own goals. It’s up to… Read more »