What is resiliency and what can it bring to your hospitality team? It is the ability to bounce back quickly from setbacks and easily overcome obstacles that could prevent you from reaching your goals.
Resiliency is important to the restaurant and hotel industry because no matter what challenges are thrown at a hospitality professional, they are expected to put the customer first, put a smile on their face and give their guests a memorable experience. Look for the following in building a resilient hospitality team:
Do team members care about providing an exceptional guest experience? It’s tough to stay “on” at all times, but it’s an impossible goal to reach with team members who consider their position “just a job” and don’t place guests first.
The entire team must be working toward the same goal. Are they invested in the outcome? Do they take pride in a job well done? This is an essential part of having a resilient team. Be clear on the goals of the company and department to ensure everyone is on the same page.
Each team member must be confident that others are on the same page and will back them up as needed. Discuss with your team the importance of arriving on time and helping teammates who get swamped.
Team members must consistently do what they promise. If your hotel or restaurant allows shift-trading, employees must be able to count on each other to show up. Leaders must provide the resources and support individuals need to do their jobs well.
Team members should understand where their department fits within the company. Their goals need to mesh with those of the overall organization. It’s motivating for employees to know what they do every day contributes to the ultimate success of the company.
Resilience can be the difference between going through the motions and putting forth the best effort. Look for areas where you can improve the resiliency of your team. Encourage employees to collaborate in reaching their goals. Hiring the right hotel or restaurant manager can make all the difference.
Choose a hospitality recruiting partner that finds resilient talent
When you’re ready to recruit a hospitality manager that can help build resilient and productive teams, contact the experts at Horizon Hospitality. We are trusted experts in hotel and restaurant management recruiting nationwide. Contact us today!