The Competency Model: What Is It and How Will It Help

The Food and Beverage Service Competency Model introduced earlier this year is an exciting development for the industry. It was created by the National Restaurant Association Educational Foundation.

This model sets criteria for what knowledge, skills and abilities are required for those working in the industry. When the guidelines are followed, it will likely improve employee skill levels and customer service.

The model is divided into nine tiers:

Tier 1: Personal Effectiveness Competencies

Tier 2: Academic Competencies

Tier 3: Workplace Competencies

Tier 4: Industry-wide Competencies

Tier 5: Industry-sector Competencies

Tiers 6-8: Occupation-specific Requirements

Tier 9: Management Competencies

View the entire model here.

Perhaps the most important development of this model found in tier nine. This tier lays out a comprehensive list of the competencies required in food service and hospitality management, and is sure to be a boon in hiring, developing and training managers.

The areas covered include the following:

  • Safety and Regulations
  • Leadership Skills
  • Monitoring and Controlling Resources
  • Purchasing
  • Daily Operations
  • Financial Management
  • Marketing
  • Staffing

Training your managers in each of these competencies will produce well-rounded leaders who know how to drive revenue and minimize unnecessary costs. A considerable amount of the training is dedicated to managing food, bar and labor costs, all of which can increase your profitability if well-managed.

By ensuring that your managers are competent in each of these areas or providing the training to get them there, your restaurant, hotel or resort stands a much better chance of success.

Looking for additional suggestions on how to train and develop your management staff? Contact the experts at Horizon Hospitality. We can connect you with talented, motivated hospitality professionals for your restaurant, hotel or resort.

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