Beware! Dangers of Accepting a Counter Offer

You’ve reached a critical point in your job search: You have an offer and a new job on the horizon. But your current employer has come back with a counter offer, in an attempt to keep you right where you are. Maybe it’s a salary hike, a new title, a promotion, better benefits – or… Read more »

How to Receive Critical Employee Feedback

You’re committed to attracting new customers and retaining the ones you have, encouraging them to return time and again. Right on, but remember: Don’t overlook your most important customers – the ones who work for you every day. Because without them, where would you be? Help ensure ongoing customer service success by keeping your employees… Read more »