Hospitality in Healthcare

“We continue to see healthcare providers striving to improve the patient experience through HOSPITALITY. However, finding the talent to provide an exceptional hospitality experience and creating a culture commensurate with this experience remains their greatest challenge.”

– Scott Samuels, Founder and President of Horizon Hospitality

 

The current approaches that are being taken with respect to the patient experience do not always achieve the results that patients and their loved ones are looking for. There is so much that can be learned from the powerful, tested practices of organizations across the hospitality industry including companies like Ritz-Carlton and Four Seasons.

The true success of hospitality in healthcare depends on the core principle of creating a culture of respectful treatment by valuing all patients. An effective culture engages staff members and ensures that they feel their work is important and appreciated. At the same time, effective operations depend on continual and careful measurement of patient satisfaction which is frequently measured by the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

A particular challenge for many healthcare systems involves aged facilities. While the facility itself may largely be inflexible, the staff’s approach can help overcome that negative factor. Small touches definitely help, such as making sure the facility is exceptionally clean, uncluttered, nicely decorated, and properly lighted. Food service has become a critical part of patient satisfaction. Many hospitals and retirement communities are moving toward a catered/room service style approach that delivers meals to patients upon request.

Many assisted living and retirement communities use hospitality-like approaches, treating guests (i.e., patients) as if they were a member of an exclusive private club. As is true of many segments of the healthcare industry, the customer for senior living facilities is not only the client, but also the client’s family. Thus, a holistic approach is needed that involves resident and family alike. In order to thrive (and survive), healthcare systems must pay particular attention to costs and find ways to apply innovative ideas from hospitality and to reduce inefficiencies while maintaining high-quality outcomes.

Assisted Living Communities

Since 1998, Horizon Hospitality has continued to be the leading source of top-tier talent for assisted living communities and throughout the hospitality industry.

In today’s recruiting environment, unprecedented changes are transforming virtually every aspect of how people work and how healthcare companies hire. Our recruiters have decades of hands-on management experience in the hospitality industry and have been trained on Horizon’s intensive interview and screening process.

Horizon’s expansive knowledge, successful track record in placing hospitality professionals truly differentiates us from the competition. We work every day to ensure that we treat all our clients and candidates with the highest degree of professionalism, ethics and respect. We believe in communicating with both job seekers and client companies in a candid and honest manner.

We offer a variety of recruiting options for assisted living companies and can create custom solutions depending on your specific needs and budgetary constraints.

Some of our typical retirement / assisted living community searches include:

  • Director of Guest (i.e., Patient) Relations
  • Directors of Food Service
  • Regional Directors
  • Executive Directors
  • Sales Directors
  • Marketing Directors
  • Directors of Community Relations
  • Sales Managers
  • Marketing Managers
  • Culinary Services Directors
  • Executive Chefs
  • Sous Chefs
  • Kitchen Managers
  • Food & Beverage Directors/Managers
  • Restaurant Managers
  • Dining Room Managers

Hospitals and Medical Centers

Since 1998, Horizon Hospitality has continued to be the leading source of top-tier talent for hospitals, medical centers and throughout the hospitality industry.

In today’s recruiting environment, unprecedented changes are transforming virtually every aspect of how people work and how healthcare companies hire. Our recruiters have decades of hands-on management experience in the hospitality industry and have been trained on Horizon’s intensive interview and screening process.

Horizon’s expansive knowledge, successful track record in placing hospitality professionals truly differentiates us from the competition. We work every day to ensure that we treat all our clients and candidates with the highest degree of professionalism, ethics and respect. We believe in communicating with both job seekers and client companies in a candid and honest manner.

We offer a variety of recruiting options for hospitals and medical centers and can create custom solutions depending on your specific needs and budgetary constraints.

Some of our typical hospital and medical center searches include:

  • Directors of Guest (i.e. Patient) Relations
  • Directors of Foodservice
  • Sales Directors
  • Marketing Directors
  • Directors of Community Relations
  • Sales Managers
  • Marketing Managers
  • Culinary Services Directors
  • Executive Chefs
  • Sous Chefs
  • Food & Beverage Directors/Managers
  • Dining Room Managers

For details and pricing information, contact:

Leigh Ann Teubert, Managing Partner | Client Relations
(913) 333-3192
la@horizonhospitality.com