The 5 Most Effective Ways of Retaining Top Talent Within Your Hospitality Company

The hospitality industry is notorious for its high turnover rates. Industry veterans accept this as inevitable to a degree. But when you are filling a key position or can identify an especially talented employee, consider taking the time to create strategies that will allow you to develop and hold onto your best people.

Here are 5 tips on retaining top talent:

Communicate

Reduce turnover by making your employees feel engaged with the company. Share strategies and goals, update them on plans for expansion, give them a heads-up on any anticipated changes in business. Encourage communication to go both ways – let them know they can come to you with any issues or concerns. Address what problems you can in a timely fashion.

Train and Coach

Train employees thoroughly on their assigned tasks and cross-train where appropriate. Pay attention to strengths and weaknesses, and allow experienced workers to coach struggling colleagues to build a sense of teamwork and comradery.  Helping each staff member develop a career path based on their interests or areas where they excel. Offer on-the-job training or tuition reimbursement for ambitious employees to let them know you value them and encourage their professional growth.

Provide Feedback

Provide employees with clear, measurable expectations. Assess them against established metrics on a regular basis. Praise them for their strengths and help them to identify and correct their weaknesses. Keep in mind that any criticism should come with direction as to how the issue can be resolved.

Identify Leaders

Leadership skills are often evident, even in entry-level jobs. Nurture those skills to develop future managers and, one day, executives. Offer talented employees additional training and expose them to opportunities where they can shine. Discuss the employees’ interests and career plans and offer opportunities to explore them at your company – rather than losing them to greener pastures.

Mentor

Take people under your wing and teach them how to succeed in your industry. Identify their areas of interest. Focus them on strategies that use their talents to advance their careers.

High retention levels begin with hiring the right people. Contact the hotel and restaurant recruiting experts at Horizon Hospitality for access to the most talented and experienced hospitality professionals in the industry.

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