What Technology Can Set Your Hospitality Company Apart?

Travelers are increasingly tech savvy. They expect the same level of technology on the road that they enjoy at home. How can you use technology to improve the quality of guest experience and encourage return visits?

Free Wifi

People have grown accustomed to free access to wifi connection everyplace from coffee shops to grocery stores. If you charge your guests for wifi, they feel nickel-and-dimed, which can cause resentment – not good will. It costs little to offer this perk to your guests. Offset some of the cost by building the cost into your room charge, rather than adding it as a line item.

Electronic Check-In

Allow guests to check in on their mobile devices. It increases their peace of mind, giving them one less item to worry about when they get to their destination. Some hotels are exploring technology that will allow guests to choose specific rooms, giving travelers a greater sense of control. They won’t need to justify floor or view preferences, or ask you for a lucky room number.

Mobile Pay

No matter how much guests enjoy their stay, when they are ready to leave, they don’t want delays. By paying through an app, they won’t need to take time to stop at your front desk or wait in line, saving valuable moments. Remember that – as important as first impressions are – it’s the last impression that sticks with them. If guests can speed through checkout seamlessly and get on the road or make their flight on time, they will remember you fondly and return.

App-Based Room Keys

One of the latest developments in hospitality technology is the ability of guests to use their mobile phones as room keys. By providing guests with an encrypted code, hotels prevent the inconvenience of lost keys, streamline processes and improve security.

Mobile Room Service

Travelers on the go can request room service from anywhere on property from their mobile phones, increasing the likelihood that they will order from you, rather than in spending their dining budget in town. This service can be a boon for both weary travelers and your bottom line.

For more tips on improving guest experience or hiring experienced hospitality managers who can make it all happen, contact Horizon Hospitality today. We are the experts in hospitality industry recruiting.

 

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